Diagram trace problem

[NUR AMIRAH ABD JABBAR]

Hello, my team member has a problem to run diagram trace..when click the program, the trace load and disappear..why it's happen and how to solve it/

[Legacy User]

Hello, please check that you have GEN85JRE environment variable ant it is pointing to valid Java installation path.

Also , after Java update this path needs to be changed.

GEN85JRE=C:\Program Files (x86)\Java\jre1.8.0_151\

BR

[Legacy User]

If that did not work then got to user's folder on the PC: C:\Users\xxxxxxxx\AppData\Local\CA\Gen 8.5\cfg
and delete the folder DiagramTrace.

This will reset Diagram Trace .

[MUNIRAH MAZLAN]

Hi, I already delete the Folder. The java version also was jre1.8.0_151\. But still cannot open the diagram Trace.

[Lynn Williams]

So you have tried all the steps in this KB from below thread including starting with the "-clean" option: Diagram Trace Utility fails to start, see splash s - CA Knowledge 
What is the value of "echo %GEN85JRE%" from a command prompt?
Have you tried to use "Run as administrator" to start the DTU?

Thanks

Lynn

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Lynn Williams
Senior Principal Support Engineer
Broadcom
Australia
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[MUNIRAH MAZLAN]

Thanks for the response.

The value is  ( C:\Program Files (x86)\CA\SharedComponents\JRE\1.8.0_60\)

I already run the Diagram Trace as Administrator and still cannot be opened. But, how to launch the DiagramTrace with the 'clean' option ???

[Christian Kersters]

I'd suggest you use Process Monitor (Microsoft SysInternals tool) to investigate further.

If you send me the trace export, I can help investigate.

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Christian Kersters
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[Lynn Williams]

Hi Svalbonas,

That is good advice which also applies to Gen 8.6 for GEN86JRE.

However if the DTU is visible for a short time it probably means the DTU did actually successfully load java and the DTU may need some work files/cache cleanup. This KB article may help:

Diagram Trace Utility fails to start, see splash s - CA Knowledge 

It refers to Gen 8.5 but same would apply for Gen 8.6

 

Regards,

 

Lynn

[Lynn Williams]

Hi Nor Amirah,

Did you team member resolve the DTU startup problem with the above advice? If yes was it the work files/cache that needed t o be cleared?

Thanks

Lynn

[NUR AMIRAH ABD JABBAR]

Hi Lynn,

Yes it already solved. And the work files/cache need to be clean.They just follow the instruction given by Svalbonas.

Thanks,

Amirah

[AMIT KUMAR DWIVEDI]

Hi,
could you please check whether you have .log file under the folder \AppData\Local\CA\Gen 8.6\cfg\DiagramTrace\workspace\.metadata and paste it here?

Regards,
Amit

[Lynn Williams]

moonmazlan For your Gen 8.5 environment that would be directory "%LOCALAPPDATA%\CA\Gen 8.5\cfg\DiagramTrace\workspace\.metadata"

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Lynn Williams
Senior Principal Support Engineer
Broadcom
Australia
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