unable to connect to broadcom pages

[Douglas Seaver]

FYI, I am having problems connecting to these pages from our internal network.

Broadcom Support Transition Page

Case Management overview

firewall and IP address information

https://casupport.broadcom.com/user          ß login page for customer support.

Broadcom Support Portal

 

They all seem to be reporting

Any suggestions?

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Doug Seaver
Systems Development Services Specialist
WisDOT
Madison, WI, USA
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[Lynn Williams]

Hi Doug,
From the screenshot it looks like you are using Microsoft Edge and as it indicates the problem could be related to an older version of TLS being used which is not enabled in Edge. If you use another browser like Chrome or Firefox can you access the pages?
It may also be firewall related, so below is also a copy of the "Possible Customer Changes for CA Support Integration into Broadcom" page in case you need it for firewall changes.
Please let us know your progress.
Regards,
Lynn

Possible Customer Changes for CA Support Integration into Broadcom

 

URL's and Firewall Actions Possibly Needed

	Functionalities	Network Protocol	Existing URL	New URL	Possible Customer Changes Required
Support Portal	Landing Page, Download Center, Product Info	HTTPS	support.ca.com	casupport.broadcom.com	Unblock *.broadcom.com domain in your firewall
	Customer Case/KB management	HTTPS	comm.support.ca.com	ca-broadcom.wolkenservicedesk.com	Unblock *.wolkenservicedesk.com domain in your firewall
	Case Attachment via FTP *	FTP FTPS SFTP	supportftp.ca.com	supportftp.broadcom.com	No change to firewall rules * Current URL will be valid until Aug 1, 2019
	Portal Product/solution Download	HTTPS	downloads.ca.com ftp.ca.com	downloads.broadcom.com ftp.broadcom.com	Unblock *.broadcom.com domain in your firewall
Mainframe Services	Mainframe Software Manager	HTTPS	supportservices.ca.com	supportservices.broadcom.com	No changes required

Network and SSL Information

	Current Domain	Go-forward Domain	Go-forward IP	IP Change	New SSL Installation Required for Mainframe
Case Attachment	supportftp.ca.com	supportftp.broadcom.com	141.202.253.54	No	No
MSM	supportservices.ca.com	supportservices.ca.com	141.202.248.7	No	No
Receive Order	eapi.ca.com	eapi.broadcom.com	192.19.232.182   141.202.253.110	Yes	Yes, please click here for details
	apidev.ca.com	rdownloads.broadcom.com
ftp.ca.com	ftp.ca.com	ftp.broadcom.com	141.202.253.50	Yes	Yes, please click here for details
		ftp.ca.com alias

 

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Senior Principal Support Engineer
Broadcom
Australia
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[Lynn Williams]

To check SSL/TLS settings for Edge just use Control Panel/Internet Options -> Advanced tab

I could only encounter the same message using Edge when just "Use SSL 3.0" was enabled - enabling any "Use TLS 1.x" setting resolved it.
So if you have any TLS 1.x setting enabled and still get the problem it may point to the firewall being root cause.

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Senior Principal Support Engineer
Broadcom
Australia
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[Daniel Stratton]

SSL3 was officially deprecated 3 years ago https://tools.ietf.org/html/rfc7568
TLS 1/1.1 doesn't have an a final RFC, only draft (https://tools.ietf.org/html/draft-ietf-tls-oldversions-deprecate-03) , but many organisations are already doing so eg https://www.digicert.com/blog/depreciating-tls-1-0-and-1-1/ and https://docs.microsoft.com/en-us/sharepoint/support/online-admin/tls-1.0-and-1.1-deprecation-for-office-365

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Software Consultant
Facet Consulting
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[Lynn Williams]

Doug,
Thinking further if you are connecting successfully to this Community site from your internal network then the domain *.broadcom.com would not seem to be firewalled and it is more likely a browser related config problem.
As expected casupport.broadcom.com does support TLS 1.2 per this Firefox connection example:

Regards,
Lynn

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Senior Principal Support Engineer
Broadcom
Australia
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[Douglas Seaver]

Just to let you know that this issue is finally resolved, and I can access the information.

Our network group has internet security software which was blocking my access. Once the access was allowed, things started working.

 

 

 

[Lynn Williams]

Hi @Douglas Seaver,
Thanks for letting us know.
Regards,
Lynn​

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Senior Principal Support Engineer
Broadcom
Australia
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