|
December 2019
To: CA Netmaster Customers
From: The CA Netmaster Product Team
Subject: End of Service Announcement for CA Netmaster 12.1
CA Technologies, a Broadcom Company is continually working to improve our software and services to best meet the needs of our customers. In accordance with the Broadcom Support Policy and Terms available in the "Working with CA Support" guide located here, please consider this email your written notification that we are discontinuing technical support for CA Netmaster 12.1 effective December 31, 2020. This will allow our Development organization to more effectively focus its resources and add value to the next release of CA Netmaster. Broadcom will continue to make self-service support available until the end of your current maintenance term.
At this time, we encourage you to plan for the migration to CA Netmaster 12.2 as soon as possible, so you can take full advantage of the features and enhancements this release has to offer. For information on CA Netmaster please visit the CA Netmaster pages at Support.
As Broadcom would like to make your upgrade to CA Netmaster 12.2 as straightforward as possible, we are offering the following:
- CA Netmaster 12.2 at no charge, as long as you have an active maintenance contract for CA Netmaster. Documentation to help you prepare for your upgrade to 12.2 can be viewed on the CA Netmaster pages at Support.
- Upgrade assistance from qualified local Broadcom partners. For more information and a list of partners in your area, please contact your local Channel Partner Group office.
- Should you need any assistance with developing a migration strategy or performing the actual migration, Services can help. For more information on Services and how you can leverage our experience, please visit Services.
- If available, Extended Support, a Broadcom support offering, that extends support for Broadcom CA product versions or releases that have reached End of Service. Extended Support may be available for a limited time after the End of Service date. Please visit our Support website for more information.
|
Your success is very important to us, and we look forward to continuing our successful partnership with you.