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GSVX340E Unable to connect to the data store MSDChttps://support.ca.com/us/download-center/solution-detail.html?docid=591919&os=OS&aparno=RO58553

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  • 1.  GSVX340E Unable to connect to the data store MSDChttps://support.ca.com/us/download-center/solution-detail.html?docid=591919&os=OS&aparno=RO58553

    Posted 10-03-2018 11:52 AM
      |   view attached

    After Ultimo IPL performed on our mainframe, we come across the following message in our Dashboard:

     

    GSVX340E Unable to connect to the data store MSDC.

     

    The most I found the answer is in the link below:

     

    https://support.ca.com/us/download-center/solution-detail.html?docid=591919&os=OS&aparno=RO58553



  • 2.  Re: GSVX340E Unable to connect to the data store MSDChttps://support.ca.com/us/download-center/solution-detail.html?docid=591919&os=OS&aparno=RO58553

    Posted 10-04-2018 11:54 AM

    Hello Felix,

     

    Below is additional information I found on the GSVX340E message by issuing the HELP GSVX340E command within SYSVIEW:

     

    GSVX340E Unable to connect to the data store <name>

    The command entered is trying to connect to the data collection data store.

    Possible problems:

    * Data collection is not active.
    Resolution: Start the main data collection address space.

    * Data collection was started after logging on to the online interface.
    Resolution: Logoff and log back on to connect.

     

    Let me know if this information is helpful and if I can be of additional assistance in this matter.

     


    Thanks,

     

    Neil Kitzmiller - CA SYSVIEW Performance Management



  • 3.  Re: GSVX340E Unable to connect to the data store MSDChttps://support.ca.com/us/download-center/solution-detail.html?docid=591919&os=OS&aparno=RO58553

    Posted 10-04-2018 01:26 PM

    I had seen this possible solution, but the problem persists.



  • 4.  Re: GSVX340E Unable to connect to the data store MSDChttps://support.ca.com/us/download-center/solution-detail.html?docid=591919&os=OS&aparno=RO58553
    Best Answer

    Posted 10-05-2018 03:30 AM

    Hi Felix,

     

    please open a case at the CA Support website.. We need to have some additional information on the CA Sysview release you are using and when i check the dashboard you attached, i see there is another product involved... 

    We need to better understand the environment you are working with..

     

    Thanks..

    Hennie Hermans - CA Technologies technical support