CA XCOM Data Transport

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XCOMD starts and immediately terminates

  • 1.  XCOMD starts and immediately terminates

    Posted 26 days ago

    Hi all,

    Earlier this week, I was asked to deal with a server where xcomd stopped running.

    The server is Windows 2016, xcom version is 11.6.02 (64 bit).

    Whenever I started it, it came up for a few seconds, wrote a message to xcom.log, and then went down.

    Each time, it wrote a record the the Event Viewer (see below).

    Restarts did not help, so I tried to uninstall/install XCOM.

    The un-install step failed, it said that xcomd is still in use.

    Only when I killed application processes one by one from the Task Manager, I was eventually able to uninstall/install.

    Then, xcomd resumed working.

    I am not able to reproduce the problem, but I thought you might advise me, what to do next time this happens?

    The Event Viewer record was as follows:

    *

    Faulting application name: xcomd.exe, version: 0.0.0.0, time stamp: 0x59c23b57

    Faulting module name: ntdll.dll, version: 10.0.14393.2969, time stamp: 0x5ccd148a

    Exception code: 0xc0000005

    Fault offset: 0x000000000002dd60

    Faulting process id: 0xb50

    Faulting application start time: 0x01d5713ba3e343be

    Faulting application path: C:\xcomnt\xcomd.exe

    Faulting module path: C:\Windows\SYSTEM32\ntdll.dll

    Report Id: 708232af-c769-40c3-9290-8c8a21fb3766

    Faulting package full name:

    Faulting package-relative application ID:

    *

    Thanks,

    Yohai



  • 2.  RE: XCOMD starts and immediately terminates

    Posted 25 days ago
    Hi Yohai,

    The problem you are encountering will need to be investigated. Please open a case with Support and we will look into this for you since documentation related to this server would be required. Sorry for any inconvenience and thanks in advance.

    Bev Perez
    Broadcom Support