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  • 1.  NIM SM

    Posted 10-04-2019 03:16 PM
    Ok so I m curious to tie into the NIMSM ticketing..
    However I can not find it in the download products. CA NIM SM not found.. The tech doc link goes to a blank page..

    Also since 11.6.1 uses Tomcat9 will NIM SM be able to run on Tomcat9 or will it need Tomcat 7 or 8?
    If anyone has a link it would be helpful to get this downloaded. and support cant open a case

  • 2.  RE: NIM SM
    Best Answer

    Posted 10-14-2019 04:14 AM
    Hi Paul,

    the documentation of CA NIM SM can be found at our techdoc website, url :

    But for the CA NIM SM interface of CA OPS/MVS for the ticket creation, you dont have to install the entire NIM SM product...
    CA OPS/MVS 13.5 delivered thru 2 ptf's (SO06166, SO06167) a re-packaged copy of the CA NIM SM web application..

    See the CA OPS/MVS 13.5 documentation at :
    Chapter 'Open a ticket in a Service Management product'..

    See for this interface also the other chapter on the REST API to CA NIM SM in the CA OPS/MVS 13.5 manual :

    Best regards
    Hennie Hermans
    CA Technologies, A Broadcom Company

    Principal Support Engineer