From what I'm gathering from this conversation, it sounds like the customer is wanting some kind of integration with an IVR system like this:
1. User dials a number and gets the following answer, "Welcome to ESP. To get the status of a job, press 1. . .
2. User presses 1 and gets "Please speak the name of your job. . . "
3. User says, "CW940X01" and gets something like, "Job CW940X01 completed successfully at 09:00 AM. . . "
If my little scenario here is correct, then the customer may be looking for some type of web service integration or something like that. Of course, I could be wrong, and we would certainly want to make sure we include the part where the IVR says, "para continuar en espanol oprima dos!"