I wanted to thank everyone that participated in the OPS/MVS Net Promoter Score Survey recently conducted. We received some outstanding comments and scores and we only have you to thank for it. We will strive to continue to put forward great product and exceptional customer service.
Diving deep into the scores, we have detected several areas of improvement; documentation being the greatest area of need. We have already taken steps internally to begin this improvement effort. Our documentation writers have begun an analysis of the individual responses and will be looking at the best way to improve (Video’s, scenario based, etc). We will also be looking at ways to improve our User Interface as it didn’t have favorable results in the “Intuitive” category. If you would like to provide additional insights into either of these items or anything else around your usage of OPS/MVS, please feel free to reach out to me. Customer input and opinions are always welcomed and valuable when shaping the products future direction.
Once again, a heartfelt thank you for your time to take the survey.