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Meet CA Support Engineer for Mainframe - Ryan Bonser

By Chris_Stallone posted 05-10-2016 11:03 AM

  

How long have you been at CA?   Ryan_Bonser2.jpg

15 Years

 

What was the career path that lead you here? 

I joined CA right out of college and have been a member of the team ever since.

 

What product do you support? 

CA Repository for z/OS

 

What keeps you at CA?  

The relationships that have been formed with my colleagues and love for what I do.  

 

What is your passion outside of work? What do you like to do?

I love to exercise and participate in events like Spartan races. Anything that challenges myself to get better.   I completed my first marathon last year and am planning on doing another one this year.   I have two children, ages 8 and 5 and love to spend time with them  and watch them grow.   Ryan_Bonser3.jpg

 

What is your educational background? 

Graduate of James Madison University in Harrisonburg, VA with a BBA in Business Administration and concentration in Computer Information Systems.

 

How has support changed since you started? 

When I first started each product was its own team.   Development, level-2, QA, Level-1 all reported to the same manager.   Fast forward to today where the each organization is separate from one another.  

 

Why should people be involved in the communities?   

Knowledge is power and the communities are a great place to share information, ask questions, and stay in the loop on what’s happening at CA. 

 

Why should customers read Knowledge Articles? 

Time is precious and being able to self-serve is important for our customers.  Being able to find answers to commonly asked questions and tips in Knowledge Articles saves the customer’s time which in turn allows them to be more productive. 

 

Follow the Engineer Here ryan_bonser

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05-10-2016 11:04 AM

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