CA Top Secret

Meet CA Support Engineer for CA Mainframe Security: Chris Williams

By Chris_Stallone posted 11-10-2015 11:30 AM

  
1.How long have you been at CA Chris_Williams ?

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15 years, actual CA years, but 21 years when combined with my time at Sterling Software.

 

2.Are you a dedicated engineer as part of an enhanced support package?

No.

 

3.What was the career path that led you here?

I worked for Sterling Software, and in the year 2000, CA acquired Sterling Software for $4 billion, the biggest ever software company buyout at that time.

 

4.What product do you support?

All of CA’s Mainframe Security products including:

ACF2

Top Secret

Compliance Manager

LDAP Server

CA Cleanup for ACF2

CA Cleanup for RACF

CA Cleanup for Top Secret

Chorus Security

 

5.What keeps you at CA?

I like the work, the company, my colleagues and the friendly atmosphere.

 

 

6.What is your passion outside of work? What do you like to do?

I like wood working, cooking, dancing, eating out and being with my family.

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7.What is your educational background?

I have A Levels and part of a degree, one day I may finish it!?  I also have professional qualifications related to my job.

 

8.How has support changed since you started?

Where do I start…in a nut-shell it is all about the customers and what they want, in an effort to provide the best possible service to them.  When I started in support, it was then about what support was able to do for the customer, regardless of if that was what the customer wanted!  It is very different now-a-days, and so very much better.  But, we still always have room for improvement!...  

 

9.Why should people be involved in the communities?

It makes everything more friendly, i.e. it puts ‘a face to a name’.  There are some great people and ideas on the communities and it offers a way to share these with colleagues and customers alike.

 

10.Why should customers read Knowledge Articles?

It may give them instant answers so they can carry on with what they were doing, rather than having to wait while a Case is investigated and answered.  It’s all about speed today, and delivering a world class service.  If Knowledge documents help that, then they are fulfilling a worthwhile role.

 

Meet the CA Support Engineers for other communites.

Follow the Support Engineer Here: Chris_Williams

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