Secure One Services Group

Dear Secure One Services Partner,

To maximize customer visibility of Web Security Service (WSS) system status, Symantec will transition from our

current “Trust Portal” (https://trust.bluecoat.com) to the new “Symantec Status” (https://wss.status.symantec.com)

at 07:00 US Eastern Time (12:00 UTC) on January 9, 2019.

• Symantec Status is available now to preview, but will not be considered officially live or supported until the transition date
• To avoid confusion, Trust Portal will be decommissioned as soon as Symantec Status goes live
• A follow-up announcement will be provided once Symantec Status is live

Customer Actions

• If applicable, switch from the Trust Portal RSS feed (https://trust.bluecoat.com/rss_events) to the Symantec Status RSS feed (https://wss.status.symantec.com/history.rss)
• Direct relevant support staff to the new Symantec Status
• Email notification subscriptions will be automatically migrated to Symantec Status

Benefits of the new Symantec Status:

• Cleaner, simpler page layout, consistent with other Symantec cloud services (https://status.symantec.com)
• Addition of powerful push notification capabilities, including email, SMS, Webhook, and RSS
• Expansion of system availability history from 30 days to 90 days
• Introduction of automated posting of common alerts, reducing the gap between an event and the posting of an alert
• Visual indicator of incident duration
• Addition of ThreatPulse Portal status
• Support for additional exciting features to be revealed at a future date

Please visit https://status.symantec.com/ to view system status and subscribe to notifications for all Symantec cloud services.

Your SOS Team