If you are already registered for the Support Portal, but require access to additional sites, you can enroll by performing the following:
- After logging into the Support Portal click on "My Account" menu and select "Profile'
2. You will then need to select the “CA Support” tab and select “Get Access Now” under the "Request Additional Access" Icon
3. Select the “Site Access” tab and fill out form with with the appropriate Company Name and Site ID (Company ID) you need access and "Submit"
If your email domain is not associated to the company you are requesting access, you may be required to obtain written email approval from someone at the site you are requesting access.
4. Once your enrollment is submitted, you will recieve email notification along with a case number for your reference. The CA Customer Care team will process your enrollment.
If you need to expedite processing, please contact the Customer Care team.