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Unable to access the communities after Alias/Screen Name update 

Apr 18, 2018 08:47 AM

Error

"An error occurred while trying to authenticate through SSO (Single Sign-On)"

 

 

Problem
Unable to access the communities after updating my Alias/Screen Name" through  "My Profile/Basic tab

 

Resolution
Please reactivate your existing password using the Forgot Password link, then clear your cache history and try to access the communities on a new browser window. If this does not resolve the problem try the following additional step, remove the cookie named saml_request_id for the host comm.support.ca.com..

 

Additional Information
If this does not resolve your problem, please reach out to the Customer Care Team for further assistance.

 

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Comments

Michael A. Lowry
Apr 20, 2018 10:43 AM

Hahah, this is hilarious. Somehow the name John_Smith got saved as my screen name, even though I never clicked Save while that text was in the field. I just put the text in this field momentarily to capture the screenshot here: How to change your screen name.

 

Let’s try this one more time.

-Michael

wilel05
Apr 20, 2018 10:38 AM

Thank you John!

Michael A. Lowry
Apr 20, 2018 10:34 AM

For me, merely resetting my password and clearing the browser cache did not resolve the problem.

I resolved the problem by performing one additional step: I removed the cookie named saml_request_id for the host comm.support.ca.com.

 

Ping Elke.Wilhelm

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