Problem: My product is missing in the product list when trying to open a case or download a product or solution?
Cause and resolution:
There may be a number of reasons why your product is not appearing, please review list below to determine which issue you may have:
For further assistance in determining the cause and resolution please contact the CA Customer Assistance Team by choosing "CA Support Portal" in the product drop down in "Create New Case" ( please provide account manager name and contract number if known) or call us on the local number for your country shown on this link: Contact CA Support - CA Technologies.