CA Webcast: Mobility. Social Media. Self-Service, Oh My! Welcome to Today’s ITSM Reality!

When:  Jul 16, 2015 from 11:00 AM to 12:00 PM (ET)
Associated with  Clarity Service Management

Allen Houpt, CA Technologies

 

Today’s IT consumers want answers to their questions immediately and in the way they want to communicate- no, they are not toddlers with tantrums, rather their productivity is being impacted and they have become accustom to the consumer experience.  Watch this webcast to learn the role mobility, social media, and self-service play in meeting today’s ”service expectations” of IT and tips on how you can use these methods to increase user productivity and satisfaction resulting in the improved perception of IT.

 

Webcast URL:  https://www.brighttalk.com/webcast/6447/127149



Location: https://www.brighttalk.com/webcast/6447/127149