When:  Sep 15, 2016 from 11:30 AM to 12:30 PM (ET)
Associated with  DX Operational Intelligence

Please join us for a Service Operations Insight Community Webcast


During this session the basic concepts of SOI are explained and demonstrated in a live demo:


  • CI and Service, Infrastructure and Service Alert – what are the differences and how can they be used to help in understanding problems in the IT environment
  • Severity, Significance and Impact – how do they influence the Service degradation and what are the major differences to the way Fault Management works



Event address for attendees: https://catechnologies.webex.com/catechnologies/onstage/g.php?MTID=e4ee329cd69a6f7a9569ad8fcd96d9fe2


Teleconference information
Call-in toll-free number: 1-(866)376-6162 (US)
Call-in number: 1-(816)788-9003 (US)
Show global numbers: https://www.tcconline.com/offSite/OffSiteController.jpf?cc=1775331850
Conference Code: 177 533 1850


Location: WEBEX