Self-Service Support Webcast: Featuring KB Articles [Aug. 9th]

When:  Aug 9, 2016 from 11:30 AM to 12:00 PM (ET)
Associated with  The Water Cooler

search-knowledge-jerald.jpgJoin this 30-minute webcast and learn how to harness the power of the CA Knowledge Base written by product experts. This webcast will introduce all self-service support channels and give you the facts to decide which is best for you, the best resources how to follow engineers, find knowledge, and help shape the future of self-service support. (Special thanks to @Jerald_Holcomb for being such a great model )

 

Speakers & Agenda

@Rachel_Macik: Introduction to CA Standard Maintenance and the support channels available to you

@Suzi_Westmoreland : The difference between knowledge and documentation

@ChristieJoy : Anatomy of the Knowledge Base

@haemi01 : Browsing and Searching for Knowledge

@J.J.Lovett : Finding Knowledge in the Communities

• The future of these resources

 

Click Below to Register:

https://catechnologies.webex.com/catechnologies/onstage/g.php?MTID=e881b17fc19b144078ffde08d783c7669



Location: Webex

Contact

Chris Stallone

stach14@ca.com