CA and OVUM Webcast: ITSM Landscape: Trends & Demands Influencing Technology Evolution & Se

When:  Oct 21, 2014 from 11:00 AM to 12:00 PM (ET)
Associated with  Clarity Service Management

Adam Holtby of Ovum; Allen Houpt & Erik Hille of CA Technologies


ITSM technology is an important component supporting the IT department’s mandate to "deliver more with less" while demonstrating business value, maximizing the availability of business-critical services and other strategic objectives, all at an optimal cost. While core functional differentiation between leading ITSM solutions remains minimal, the impact of disruptive trends and technologies, such as mobility, cloud, and social, is having a positive impact on how solutions evolve. In this webcast you will learn about:


- The market needs driving ITSM solution enhancements.

- The strategic business benefits that investment in ITSM can deliver.

- The important considerations when adopting a new ITSM solution.

- How ITSM technologies are helping customers realize new efficiencies


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