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  • 1.  Problem View Security server WAN

    Posted Jun 29, 2011 02:31 PM

    Hi All,

    Since 2 days, i'm not able anymore to connect to my view plateform from WAN.

    It used to works but it doesn't works anymore. We haven't change nothing (maybe we do but not in appearance).

    The strange thing is that using the WAN DNS name from inside everything works. but if we used that from outside it doesn't works.

    I reboot the security server and the connection server, the gateway, the AD. we still encounter the same problem.

    Does anyone have an idea ?

    Cheers,



  • 2.  RE: Problem View Security server WAN

    Posted Jun 29, 2011 02:32 PM

    what is the error message you're getting?



  • 3.  RE: Problem View Security server WAN

    Posted Jun 29, 2011 02:37 PM

    Using the browser :

    Erreur 102 (net::ERR_CONNECTION_REFUSED) : Le serveur a refusé la connexion.

    It really looks like a port forwarding problem but it's strange all of my other redirections works.



  • 4.  RE: Problem View Security server WAN

    Posted Jun 29, 2011 02:41 PM

    do you have any proxy settings on the browser? i would suggest turning that off ..



  • 5.  RE: Problem View Security server WAN

    Broadcom Employee
    Posted Jun 29, 2011 09:32 PM

    How many security servers do you have ?

    View release ?

    Loadblancing ? what kind ?

    Operating system ?

    Protocol ?

    From outside if you try to ping the hostname, is it the right IP that respond ?

    Eric



  • 6.  RE: Problem View Security server WAN

    Posted Jun 30, 2011 03:06 PM

    Hi Again,

    Thanks for your answers,

    -No proxy on the network and/or on my web browser

    -Only one security server

    -View 4.6 with composer

    -No loadbalancing

    -Windows server 2008 R2 x64

    -Both, PCoIP & RDP

    -Yes, I can pig the hostname from outside and it's the good IP who answer but i'm not able to make a telnet on the security port from outside to the broker.

    The strange thing is if I use the same DNS name (relative to my WAN IP), the same port from inside it work's perfectly even for the telnet.

    But as soon as i'm outside doesn't work anymore that's why i suggest a port forwarding problem but my gateway is well configured (same configuration as 3 days ago when everything was working ) and all my other port forwarding works (website, intranet, ISA server etc etc.)



  • 7.  RE: Problem View Security server WAN

    Posted Jul 01, 2011 08:05 AM

    Any idea ?

    Cheers,



  • 8.  RE: Problem View Security server WAN

    Broadcom Employee
    Posted Jul 07, 2011 06:22 AM

    Yes really look like a port forwarding issue, I'm really surprising that it works from inside using WAN IP, that doesn't make sens.

    Eric



  • 9.  RE: Problem View Security server WAN

    Posted Jul 07, 2011 02:23 PM

    Hi All,

    Thanks for your answers, it was like I/you suggest a forwarding port problem. In fact the gateway "crash" and is not available to forward correctly some ports.

    Changing the security server port solve this problem.

    Thanks again.

    Cheers,