Whenever there are issues where Symantec Management Agent crashes, a user can follow the steps below to collect the crash dumps and further send it to Symantec Support for further analysis.
ADPlus.vbs (ADPlus) is a tool from Microsoft Product Support Services (PSS) that can troubleshoot any process or application that stops responding (hangs) or fails (crashes). Frequently, you can use ADPlus as a replacement tool for the Microsoft Internet Information Server (IIS) Exception Monitor (6.1/7.1) and User Mode Process Dump. These are two separate tools that PSS frequently uses to isolate what causes a process to stop responding (hang) or quit unexpectedly (crash) in a Microsoft Windows DNA environment.(http://support.microsoft.com/kb/286350)
Steps to follow before using the tool.
Steps to follow in order to generate the logs for process crash.
C:\Program Files\Debugging Tools for Windows (x86)>adplus.vbs -crash -pn AexNSAgent -o "D:\output_dump_file\"
Steps to follow in order to generate the logs for process hang.
C:\Program Files\Debugging Tools for Windows (x86)>adplus.vbs -crash -pn AexNSAgent -o "D:output_dump_file\"
The above mentioned command will associate the debugger with the process and at the point when they crash it will generate the logs in the output folder which you can transfer to support for further analysis. Once you have the .DMP File you can get a case created at Symantec Support and make arrangements to send the file to Symantec Support for further analysis.
For reference please refer to the below mentioned Microsoft Knowledge base article: http://support.microsoft.com/kb/286350
Download and install Debugging Tools for Windows from: http://www.microsoft.com/whdc/devtools/debugging/default.mspx
ADPlus has two modes of operation:
How to use ADPlus.vbs to troubleshoot "hangs" and "crashes" http://support.microsoft.com/kb/286350