after have completed the first part for the installation, a Post installation wizard appears:
"Welcome to Symantec ServiceDesk Installation" => Screenshot Service_Desk_031.png
After have defined which kind of installation (in my case I choose the "Full Installation"),
a second page appears that should start to install components.
This page after 1 minutes becomes blank and nothing happens even if I leave It going for hours.
What I found is that pressing the backspace on the keyboard and press a refresh, the installations seems like It restarts to work. (Service_Desk_032.png).
But at the end, testing the processManager functionality, some component web part are not working fine.
Infact on the log view I have this error that I think is causing me this trouble:
Process ID : 5712
Date :10/11/2010 12:04:37
Log Level :Error
Log Category :Symantec.Workflow.Translation
Machine Name : SM-GBLO-BSM01
Could not load translation plugin System.ApplicationException: Translation plug-in is not found
at Symantec.Workflow.Translation.Translate.LoadPlugin(Boolean throwException) in c:\build\projects\WF71RC1\core\Symantec.Workflow.Translation\Translate.cs:line 62
I attach the entire log file ==> LogViewer Data.xlsx
I have an update,
I've specified full permission on folder and subfolders in "C:\Program Files\Symantec\Workflow" for the Service Account I use (my SQL is on a cluster).
and this time i didn't see any blank page on the Post Installation.
The only errors I've received was regarding the "Translation plug-in is not found"
What this page is? I attach the log file.
Any Reply from Symantec????
Is there a Symantec.Workflow.Translation.SmpPlugin.dll that exists at <install>/Designer/plugins/translation on your machine?
thanks for your reply.
The only file I found similar is here:
but any file like *Translation.SmpPlugin.dll
What Can I do?
Thanks for your help.
are you following the directions located here http://www.symantec.com/docs/HOWTO31346
I have found that if the install does not go smoothly then start over fresh. it worked for me following the above url
I followed exactly that KB to install the ServiceDesk, that was the only way to get the app installed successfully.