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Altiris Task Server Not Register

  • 1.  Altiris Task Server Not Register

    Posted 03-13-2020 03:42 AM
    Hello .

    Can you help me, I have a problem Symantec altiris 8.1. where the server task is not registred.
    Has anyone ever experienced this problem, please help

    status task server not register


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    engginer
    PT.Projectindo Teknowindata
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  • 2.  RE: Altiris Task Server Not Register

    Broadcom Employee
    Posted 03-13-2020 04:04 AM

    1. Please open "Altiris Log Viewer" from "Start" button menu on your NS Server
    2. In opened "Altiris Log Viewer", click on "Options" button above -> "Log Options" -> check "Trace" & "Verbose" checkboxes on left side of "Log Options" dialog and click "OK"
    3. Open "Services" on NS server and restart "Altiris Object Host Service" service -> after this, click on "Reset Agent" button in SMA UI (like on pic above) -> check logs in opened "Altiris Log Viewer" 

    4. All gathered logs are in "C:\ProgramData\Symantec\SMP\Logs" & "C:\ProgramData\Symantec\Symantec Agent\Logs" so you share them or find there error/warning messages to better understand a reason of CTA registration failure with Task Server.



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    Software QA Engineer 3
    Broadcom Inc.
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  • 3.  RE: Altiris Task Server Not Register

    Posted 03-15-2020 11:13 PM
    helo
    I have run the steps given in opened "Altiris Log Viewer", click on the "Options" button above -> "Log Options" -> check "Trace" & "Verbose" checkboxes on the left side of the "Log Options" dialog and click "OK".
    The following log that I see in Log ns

    </event>
    <event date = '03/16/2020 09: 54: 16.2390000 +07: 00' severity = '8' hostName = 'PTMKPCMSNS' source = 'Client Task Agent' module = 'client task agent.dll' process = 'AeXNSAgent .exe 'pid =' 9264 'thread =' 13580 'tickCount =' 324920890 '>
      <! [CDATA [CWin32CTServerDirectConnection :: OnExecute (): Connection configuration, host: [: 0] resource: [00000000-0000-0000-0000-000000000000]]>
    </event>
    <event date = '03/16/2020 09: 54: 16.2390000 +07: 00' severity = '8' hostName = 'PTMKPCMSNS' source = 'Client Task Agent' module = 'client task agent.dll' process = 'AeXNSAgent .exe 'pid =' 9264 'thread =' 13580 'tickCount =' 324920890 '>
      <! [CDATA [CWin32CTServerDirectConnection :: OnExecute (): Not ready for connection, sleeping. ]]>
    </event>
    <event date = '03/16/2020 09: 55: 08.5220000 +07: 00' severity = '8' hostName = 'PTMKPCMSNS' source = 'CAeXTaskSchedulerThread :: ProcessTasks' module =' AeXTaskSchedulerLib.dll 'process =' AeXNSAgent. exe 'pid =' 9264 'thread =' 8004 'tickCount =' 324973171 '>
      <! [CDATA [Scheduled event is due at 9:55:08 on 3/16/2020
    ]]>
    </event>
    <event date = '03/16/2020 09: 55: 16.2560000 +07: 00' severity = '8' hostName = 'PTMKPCMSNS' source = 'Client Task Agent' module = 'client task agent.dll' process = 'AeXNSAgent .exe 'pid =' 9264 'thread =' 13580 'tickCount =' 324980906 '>
      <! [CDATA [CWin32CTServerDirectConnection :: OnExecute (): Connection configuration, host: [: 0] resource: [00000000-0000-0000-0000-000000000000]]>
    </event>
    <event date = '03/16/2020 09: 55: 16.2560000 +07: 00' severity = '8' hostName = 'PTMKPCMSNS' source = 'Client Task Agent' module = 'client task agent.dll' process = 'AeXNSAgent .exe 'pid =' 9264 'thread =' 13580 'tickCount =' 324980906 '>
      <! [CDATA [CWin32CTServerDirectConnection :: OnExecute (): Not ready for connection, sleeping. ]]>
    </event>
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