Software Updates tab blank after patch installs on system

[Migration User]

We are in the process of migrating systems from CMS 6.xx to 7.1 and I am running into an issue with listing patches on systems. All of the clients I have rolled out thus far show the Software Updates tab on the client blank once patches are installed byt he agent. I have ticked all of the boxes, including the "failed" and "installed" options but still nothing shows up. Is this a "bug" or did I miss some sort of confguration on the client side that shoudl keep the list of patches in this windows even after they have successfully installed?

[JJV]

I am seeing this also since the upgrade to 7.1 SP2 from SP1

[Johannes Bedrech]

Hi, sdubey

Hi, JJV

 

This is by design!!

Please read the following KB: http://www.symantec.com/docs/TECH147912

Hope this answers the question

Network23

[Migration User]

In a side note, can you point me to an explination of how the server knows what patches get applied to what systems? Specifically I am seeing updates, mostly for Office 2010 that Windows Update says are missing from MS11-089 but Altiris claims to have successfully installed hte patch. So who should I believe?

[Johannes Bedrech]

For patch management Version 6.0 - 7.1 without SP1 the following is true: The Inventory Rule Agent determines which Patches are missing. See the following KB: http://www.symantec.com/docs/HOWTO2123
to get an idea how this works.

For Patch Management Version 7.1 SP1 and above the Process changes and the Windows System Assessment Scan (executable) is used to determine which Patches are missing: As far as i know there is no detailed Documentation available on the KB that describes the Process.
 

Network23

[JJV]

Ah thank you, was worred something was broken

[Rick D]

Still it would be good if they could add a link in the Agent to the local CSV file which now holds the data.

 “%ALTIRIS_AGENT_INSTALL_FOLDER%\Agents\PatchMgmtAgent\InstallLog.csv

[Migration User]

I'm testing out PM 7.1SP1 on five servers and I do not see this CSV file on any of my clients. How can I tell of the system installed these patches or if they were already installed?

“%ALTIRIS_AGENT_INSTALL_FOLDER%\Agents\PatchMgmtAgent\InstallLog.csv

 

[Migration User]

I found that I must have had maintance windows set up because when I slected to "Override Maintenance Windows settings" the patches installed and the .CSV file was visible.