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ErrorMessage = "The operation has timed out" with Zero Day Patch

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  • 1.  ErrorMessage = "The operation has timed out" with Zero Day Patch

    Broadcom Employee
    Posted 05-11-2017 10:20 AM

    Hello,

     

    i have a Problem with 0 Day Patch Workflow.

    ___runtime_Linked_Model_Flag = True
    BulletinsGUIDString = "a6cc554c-94a0-40e0-a8e6-ecfef5357ea9,1ef57758-d156-444f-b329-fc30657459f2,74e589c1-0691-441c-9498-98861c20f9ae,4b710568-c976-4a52-bb0c-9c1e56e8c948,3c6081d7-1718-43e4-9995-e05dc552e1cb,c02da54e-909b-4854-b1e2-1fd1b9fd4642,e05bd78a-6a99-40f4-a602-c37f725b3623,5e436d87-a031-4a0d-962d-23f0bbd6801c,c0a40764-faad-44ca-a856-dab2c382a143,299d2c18-ad8e-48ec-9dc5-e7f1bd4ec1dd,4e27b46b-0b3a-40fb-a37b-d7fcd7dace3c,e76655da-6e45-4028-8d39-715512173af3,2e36beca-1893-4e50-b5ea-1e099c9c5011,2dcb7efb-f89a-40e7-bb1d-e53233c37aeb,4ce10aa5-09e0-4750-ad0f-4e0e5117af2a,990f227b-b809-4fb9-80b1-c19c334629a3,fb452015-2657-417d-84c6-6b86f335f39f,c8eb640e-a061-4185-bfc8-0b172228c55f,366bc583-8539-4f33-9362-ae7bcccc97f5,1925831b-b163-4026-b7d5-4fe1b4f3f8d3,d8b4719e-64da-40b6-a574-5b4d9eb75290,f221f45a-61b0-4f0f-9f4b-7b281e892c7b"
    ErrorMessage = "The operation has timed out"
    LastComponent = "Ensure Staged"
    ModelID = "7e82176f-0fe0-11e2-85c7-005056a27acc"
    ReportProcessID = "Patch-0Day-000275"
    StackTrace = "   at System.Web.Services.Protocols.WebClientProtocol.GetWebResponse(WebRequest request)
       at System.Web.Services.Protocols.HttpWebClientProtocol.GetWebResponse(WebRequest request)
       at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
       at PatchWorkflowSvcDynamicService.PatchWorkflowSvc.EnsureStaged(String bulletinGuids, Boolean sync)
       at PatchWorkflowSvcDynamicService.EnsureStaged.Run(IData data)
       at LogicBase.Core.ExecutionEngine.SinglePathProcessComponentExecutionDelegate.Execute(IData data, IOrchestrationComponent comp, String& outputPath, IExecutionEngine engine, TLExecutionContext context)
       at LogicBase.Core.ExecutionEngine.AbstractExecutionEngine.RunComponent(TLExecutionContext context, IData data, IOrchestrationComponent comp)"

     

    This happens at "ensure staged" Component. Any Ideas?

     

    Best Regards

    Stephan



  • 2.  RE: ErrorMessage = "The operation has timed out" with Zero Day Patch

    Trusted Advisor
    Posted 05-11-2017 10:41 AM

    There seems to be a number of Bulletins in the 

    BulletinsGUIDString 

    If you try just one does it work?

    Another option is to up the timeout property in the web.config, it's default is ~120 seconds / 2 minutes.

    <httpRuntime 
      executionTimeout="110" 
    />

    MS Article: httpRuntime



  • 3.  RE: ErrorMessage = "The operation has timed out" with Zero Day Patch

    Trusted Advisor
    Posted 05-11-2017 10:43 AM

    You could also pre-stage the patches.



  • 4.  RE: ErrorMessage = "The operation has timed out" with Zero Day Patch
    Best Answer

    Trusted Advisor
    Posted 05-11-2017 11:06 AM

    Hi Stephan,

    Is this the first time you are running it? It is most likely timing out due to a large number of patches it is downloading during the process. For example, if you have 10 patches required all at 1GB each, it will attempt to download 10GB of data mid-process of the workflow.

    Either of Alex's suggestions will resolve this:

    • Extending the timeout will allow this to run for longer and download the required patches mid-process.
    • Pre-staging the patches in the console will download these before running the workflow, therefore not holding up and timing out mid-process.

    Thanks



  • 5.  RE: ErrorMessage = "The operation has timed out" with Zero Day Patch

    Broadcom Employee
    Posted 05-12-2017 03:05 AM

    Hello,

    wow this was quick.
    I will try to download the patches with console and rerun the workflow.

    How can I trigger the download of any patch automatical in console?

    Best Regards and thank you very much,
    Stephan



  • 6.  RE: ErrorMessage = "The operation has timed out" with Zero Day Patch

    Trusted Advisor
    Posted 05-12-2017 06:49 AM

    If you open the Report 'Windows Compliance by Bulletin' and amend the Filters to get any Bulletins.

    Reports | Software | Patch Management | Compliance | Windows Compliance by Bulletin

    You can then right click on a Bulletin and Download Packages

    Windows Compliance by Bulletin.png

    If you want to see the progress of these downloads check the Task at

    Tasks | Jobs and Tasks | System Jobs and Tasks | Software | Patch Management | Download Software Update Package

    DownloadSoftwareUpdatePackage.png

    The direct link is

    http://{SMPSERVER}/Altiris/TaskManagement/ManageTask.aspx?ItemGuid=3d500009-23aa-477c-82a5-8b707c9f8c29&PageInstance=215331df-2cbb-4e3c-9fcb-4ad066f29347

     



  • 7.  RE: ErrorMessage = "The operation has timed out" with Zero Day Patch

    Broadcom Employee
    Posted 05-12-2017 09:50 AM

    Hello Alex,

     

    thank you for the awnser.I have no option to download the Patches.
    I'm logged in with Altiris Administrator


    Unbenannt_0.JPG

     

    Best Regards,

    Stephan



  • 8.  RE: ErrorMessage = "The operation has timed out" with Zero Day Patch

    Trusted Advisor
    Posted 05-12-2017 10:02 AM

    That one must already be downloaded/staged.

    If you use the filter/dropdown - Distribution Status: Downloaded, then click Run, it will likely show in that list, along with your other downloaded/staged patches.

    Try another one and let me know.



  • 9.  RE: ErrorMessage = "The operation has timed out" with Zero Day Patch

    Broadcom Employee
    Posted 05-12-2017 10:49 AM

    Mh,

    when i chose "With some updates not downloaded" i get a list but also no download button.

    Unbenannt_1.JPG

     

    best regards

     



  • 10.  RE: ErrorMessage = "The operation has timed out" with Zero Day Patch

    Trusted Advisor
    Posted 05-12-2017 02:55 PM

    Which Report are you using?

    If you look at the Task (listed previously) are any of the Bulletins listed and what is the status?