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PSA MS acknowledges Word 2016 crashes after installing KB4011730

  • 1.  PSA MS acknowledges Word 2016 crashes after installing KB4011730

    Posted 03-20-2018 04:31 PM

    Microsoft acknowledges crashing issue here

     

    Fix is to install KB4018295 which came out earlier in March, but not unheard of for users who patch monthly to push the high priority office roll up first.

     

    Uninstalling KB4011730 solves the issue, as well, if you're stuck, but the uninstall can hang for minutes in my experience.  

     

    Also noticed (and reported elsewhere) under uninstall updates for office 2013/2016 many copies of individual patches installed in March.

     

     



  • 2.  RE: PSA MS acknowledges Word 2016 crashes after installing KB4011730

    Posted 03-27-2018 06:10 PM

    Thank you, Sally.  This issue just started appearing for us, so I appreciate the work you did here.  -JP



  • 3.  RE: PSA MS acknowledges Word 2016 crashes after installing KB4011730

    Posted 03-28-2018 07:27 AM

    glad it helped someone!



  • 4.  RE: PSA MS acknowledges Word 2016 crashes after installing KB4011730

    Posted 04-03-2018 05:34 AM

    Installing KB4018295 helped me too. Thank you very much!