SEP virus infection resolution

[DLP kishorilal]

Hi All, 

As I am new to this fiels can anyone provide me the resolution guides for frequently faced infected virus issues and steps to resolve completly without affecting the working of machine. I mean it should affect O.S files so that there is no impact / reparing required on functioning of O.S.

[Migration User]

HI,

Check this thread

https://www-secure.symantec.com/connect/forums/different-virus-cleanup-resolution-steps-and-tools

Security Best Practice Recommendations

http://www.symantec.com/docs/TECH91705

Best practices for responding to active threats on a network

http://www.symantec.com/docs/TECH122466

Security Response recommendations for Symantec Endpoint Protection settings

http://www.symantec.com/docs/TECH122943

Best Practice when Symantec Endpoint Protection or Symantec AntiVirus is Detecting a File that is Believed to be Safe

http://www.symantec.com/docs/TECH98360

https://www-secure.symantec.com/connect/forums/your-system-infected-symantec-tools-help-clear-infection

Check this thread

http://www.symantec.com/connect/forums/virus-cleanup-exercise

[Migration User]

HI,

If any suspicious files symantec antivirus not detect you can submit file in symantec

Using Symantec Support Tool, how do we Collect the Suspicious Files and Submit the same to Symantec Security Response Team. 

https://www-secure.symantec.com/connect/articles/using-symantec-support-tool-how-do-we-collect-suspicious-files-and-submit-same-symantec-sec

 

Check this thread

https://www-secure.symantec.com/connect/forums/whats-process-submit

[pete]

Best practices for troubleshooting viruses on a network

http://www.symantec.com/business/support/index?page=content&id=TECH122466

http://www.symantec.com/business/theme.jsp?themeid=stopping_malware&depthpath=0

 

Security Best Practice Recommendations

http://www.symantec.com/docs/TECH91705

 

[Migration User]

Hi Kishorilal,

1. check the clients all updated with the latest definaition.

2.All patches are updated.

3.full scan the system.

this is a solution of most of the case.

I am sharing the link which could help you.

https://www-secure.symantec.com/connect/forums/different-virus-cleanup-resolution-steps-and-tools

 

Best practices for responding to active threats on a network

http://www.symantec.com/docs/TECH122466

 

[Rafeeq]

this will also help

 

How To Use the Symantec Endpoint Recovery Tool with the Latest Virus Definitions

http://www.symantec.com/business/support/index?page=content&id=TECH131732