Hi Larry ,
Find the solution, i hope this will resolve the issue
When installing DLP Endpoint Agent onto a Citrix XenApp server, there are 2 main Windows OS versions supported:
- Windows Server 2003 Enterprise (SP1, SP2, R2) -- Windows Server 2003 64 bit is not supported.
- Windows 2008 Enterprise R2 (x64) -- Only R2 release is supported.
Practically speaking, this limits the versions of XenApp which will be supported for hosting DLP Endpoint Agents in a Citrix environment:
- XenApp 4.5 (aka Presentation Server) only supports Windows 2003
- XenApp 6 provides support for Windows Server 2008 R2
XenApp 5 only supports the initial release Windows 2008, therefore, it cannot host supported a OS for DLP Endpoint Agent install.
For more information on Citrix XenApp matrix -- http://support.citrix.com/product/xa/
For more complete information on supported OS for DLP Endpoint Agents, please see the Symantec DLP System Requirements Guide.