Service Desk 7.5 - Work Incidents within Mobile Process Viewer Page

[Oscar Castaneda]

Currently configuring the Mobile aspect of Service Desk 7.5 MP1. A feature I am looking to configure is the ability to work an incident from a mobile process page. I was able to expose some task items like:

Edit Incident

Manage Related Configuration Items

Search Technet

Manage Service Queues

Manage Subtask Templates

Reopen Incident

Search Knowledge Base

Create Bulletin Board Entry

Submit KB

Send Email

These were made available by enabling the process actions webpart.

Anyone encounter a method to expose the Work Incident task into the mobile process view page? Basically, if a worker of the system is away from the desk, they can close incidents from the mobile interface. I'm not looking for a custom configuration but something that could be configured in the Process Manager Portal. 

Thanks

 

[Tylor Giles]

Unfortunately the portal does not support working incidents using the mobile pages. 

[Aryanos]

If you're looking to be able to work incidents using a mobile device for ServiceDesk 7.5 the only solution at the moment is to use the Mobile ServiceDesk app from Zitac Consulting (http://mobileservicedesk.zitac.net/). I've tried it and setup is relatively easy and the app is for iPhone and Android only at the moment,  I think it only costs like $50/license so it's not too expensive but Symantec really needs to get a mobile app of their own if they want to be competitive in this space.

[Oscar Castaneda]

I applied for a license and have recieved a confirmation of a test account. This was an option I discovered as well in my research. I totally agree that a mobile option would be nice for working incidents from Symantec. I get this request to work incidents on a mobile device on almost every demo I do. Including task actions will alow you to access the full process view but its clunky and not great. I wonder how much is being invested in the mobile option. 

[Oscar Castaneda]

Is there a way to expose the full process view into the mobile interface or even provide a link beyond the mobile process view into the non mobile interface?

[Tylor Giles]

I'm not aware of a way currently to expose the full process view page on a mobile device without simply disabling the ability to display mobile pages.