Secure One Services Group

 View Only

  • 1.  Reporter | Have problem about license many times

    Posted Dec 03, 2017 11:12 PM

    Hi all,

     I have problem about license of Reporter V50. last week my customer told on appliance license information show invalid.

    and i check with support this license is type perpetual and  subscription license  will expiration next year after that i fix this issues CLI to download license again.

    you can see picture as below:

    when my customer told license invalid

     

    and after i remote to fix this issues download license again

     

    license on appliance back to normal

     

    but today my customer told me issue has occurred again. please help to investigate this issues why still happend

    or have recommend to me for check or fix this issues.

    Thank you for your help.

     

    Best Regards,

    Chakuttha R.



  • 2.  RE: Reporter | Have problem about license many times

    Posted Dec 03, 2017 11:51 PM

    Hi Chakuttha,

     

                  Is the customer downloading the license via a proxy?



  • 3.  RE: Reporter | Have problem about license many times

    Posted Dec 04, 2017 01:33 AM

    Hi Aravind

    Waiting my customer screen capture that result send to me.

     

    BR,

    Chakutth R.



  • 4.  RE: Reporter | Have problem about license many times

    Posted Dec 04, 2017 04:51 AM

    Hi Aravind,

    They downloading via Proxy and on Proxy they allow IP of reporter do not Authentication.

     

     

     

    BR

    Chakuttha R.



  • 5.  RE: Reporter | Have problem about license many times
    Best Answer

    Posted Dec 04, 2017 05:04 AM

    Hi Chakuttha,

     

                  Can you also make sure that the requests from the reporter is not SSL Intercepted. You can use the below policy to set it up

     

    <proxy>

    client.address=10.7.30.8 detect_protocol(no) authenticate(no) allow



  • 6.  RE: Reporter | Have problem about license many times

    Posted Dec 04, 2017 05:18 AM

    Dear Aravind,

    now this problem has been resolved. but my customer have questions.

    Does Bluecoat Reporter require to access internet whether license have been installed already ?

     

    BR

    Chakuttha R.



  • 7.  RE: Reporter | Have problem about license many times

    Posted Dec 04, 2017 05:35 AM

    Hi Chakuttha,

     

                   New VA based devices need to be in touch with our cloud servers to make sure the license is valid. These checks happens at specific interval and is need for the license to stay active.



  • 8.  RE: Reporter | Have problem about license many times

    Posted Dec 04, 2017 05:39 AM

    I can confirm Aravind's statement. Alle VA appliances MUST have internet access to keep their license alive.

    If it fails it will stop after 7 days.



  • 9.  RE: Reporter | Have problem about license many times

    Posted Dec 04, 2017 05:46 AM

    Thank you everyone so much.

     

    BR

    Chakuttha R.