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ProxySG | Access website to slowly via Proxy

  • 1.  ProxySG | Access website to slowly via Proxy

    Posted 07-03-2018 06:59 AM

    Dear All

       I have issue about when access website : https://siamcement.csod.com/samldefault.aspx?ouid=2  via Proxy

    it use long time for completed to  access but when access this website direct it can access normal not slow.

     

     

    destination for access following photo as below

     

     

     

    Condition for this case on Proxy Do not authentication, Allow all webaccess, not intercept ssl

    please recommend how to fix or investigate this issue,

    if you would like more information please let me know.

    Thank you so much for your help.

    Best Regards,

    Chakuttha R.

     

     



  • 2.  RE: ProxySG | Access website to slowly via Proxy

    Broadcom Employee
    Posted 07-03-2018 07:46 AM

    Hi Chakuttha,

     

                    You can start with a PCAP as "ip host x.x.x.x or host siamcement.csod.com or port 53" . Access the site when this is running and see whether the proxy is able to reach the server in time.



  • 3.  RE: ProxySG | Access website to slowly via Proxy

    Posted 07-03-2018 09:31 AM

    start PCAP in the ProxySG
    start PCAP on the Firewall
    Check the logs on your FW, IPS and other devices

    in CLI run a test http get to siamcement.csod.com and check the log in the fw



  • 4.  RE: ProxySG | Access website to slowly via Proxy

    Posted 07-04-2018 03:48 AM

    I'm waiting information from customer.
     



  • 5.  RE: ProxySG | Access website to slowly via Proxy

    Posted 07-04-2018 04:26 AM

    Hi Chakuttha,

    if you run a policy trace, you should be able to easily see if it is the proxy causing the issue or not.

    The following article explains the times seen in the policy trace:

    https://support.symantec.com/en_US/article.TECH244919.html

    Kind regards