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ProxySG&CAS | Issues about ICAP Error

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  • 1.  ProxySG&CAS | Issues about ICAP Error

    Posted 08-04-2018 03:30 PM

    Dear All,

       I have issues about ICAP error returned when scan with Kaspersky Labs

    Proxy of my customer Intercept SSL, connect with proxy type Explicit and CAS OS version :2.3.1.2 about ICAP error following information as below,

    This issues occurred when access website:accounts.google.com only with Google Chrome Browser.

     

    but when access with IE browser normal to access that website

     

     

    I found concern KB for this issues following this url >> https://support.symantec.com/en_US/article.TECH246111.html

    I have tried to do follwing workaround recommend Disabling the enhanced scanning features in Kaspersky. Issues still occurred.

    but if I tried to disable as below " Enable Antivirus engine heuristic " it work and can access to Google accounts.

     

     

    Please recommed about this issues. i cannot setting for workaround to disable function as same as above.

     

    Best Regards,

    Chakuttha R.

     

     



  • 2.  RE: ProxySG&CAS | Issues about ICAP Error
    Best Answer

    Broadcom Employee
    Posted 08-05-2018 05:28 AM

    Hi Chakuttha,

     

                     Managed to test it now to see it still happening. Do raise a tac case for this.



  • 3.  RE: ProxySG&CAS | Issues about ICAP Error

    Broadcom Employee
    Posted 08-05-2018 05:10 AM

    Hi Chakuttha,

     

                    There was an issue with Kaspersky update which got released on 1st August. Now they have fixed it. Do a force update for Kaspersky and report back. Thanks



  • 4.  RE: ProxySG&CAS | Issues about ICAP Error

    Posted 08-06-2018 12:29 AM

    Dear Aravind,

       Thank you i will raise this Case to TAC.