Patch doesn't support Adobe Acrobat Reader/Pro DC?

[amandaw33]

Under the import patch data for windows, under Adobe, it was possible to select Adobe Acrobat Reader DC.

In remediation center, the latest update isn't there (but it is avail for download from Adobe here )

I put a ticket in asking about it and was told by support that Shavlik isn't supporting it and I had to put in a feature request to get it with Shavlik & my ticket was archived.

Hoping to get some attention, if you have intentions of supporting DC and want to patch it, can you follow this link in the Shavlik forums and request they support it?

This seems like a pretty big omission because DC is presented as the default download at https://get.adobe.com/reader/ - and adobe security updates shouldn't be ignored.

Also, it seems strange for me to go to Shavlik directly as a Symantec customer.  I would think Symantec should be requesting something like this at least in addition to my request.

[HighTower]

I have forwarded this thread to product development and they've submitted an official request to Shavlik to add Adobe Reader DC to the supported products.

[Migration User]

This enhancement request has been documented in INFO2742. 

Please subscribe to this article to receive notification of the provided support for this Adobe Reader DC product.

 

[amandaw33]

Thanks Josh and HighTower!  Fingers crossed.  Strange decision by Shavlik...

[amandaw33]

@Joshua - what do you make of this Shavlik thread that seems to imply Shavlik is now supporting DC for it's customers (see the latest posts)?

https://community.shavlik.com/thread/448140

[HighTower]

I just did a new Vendors and Software import and Adobe Reader DC is in there now.

[amandaw33]

HighTower - it's always been there for me but the latest update wasn't available to push.

[HighTower]

Ah.  I just read your other thread.  I'm doing an import now to see if it works yet.

[HighTower]

It's there now.

 

[amandaw33]

Nope.  That was April.  They had a release recently.  What you're seeing is what I've seen all along.

[HighTower]

I'll just go sit in the corner now :)

[amandaw33]

appreciate you trying to help.  Strangely I was seeing the April release under remediation center last week, but I'm not now.  Hoping there's a PMImport coming to correct it all.

[HighTower]

Here's what I got this morning from Symantec Product Management:

 

Support for Adobe Acrobat Reader DC 15 was added on April 14.  Support for Adobe Acrobat DC 15 was added yesterday following my request to Shavlik.  Please note that there are not separate products for the Standard and Pro editions of these products, due to the fact that they use the same binaries.

 

 

[Migration User]

Received notification from Development and confirmed supported versions of Patch Management Solution; Adobe Acrobat DC is now supported.

I updated INFO2742 with the process to update the Vendors and Software list and this new product will be available for deployment.

 

[amandaw33]

Love the quick response - thanks to Joshua and the team!

[amandaw33]

I've tried to re-download / restage APSB15-15 several times without luck.  Hightower or anyone else able to do it?  Keeps failing to download the DC stuff on me.

[Migration User]

If you pull the URL from error in the SMP Log Viewer and put that in a browser; do you see it downloads the file or throws an error accessing?

If it errors; that will show permissions could be the issue, but if it downloads, that could show a network device is causing the problem and running a WireShark trace could help find the IP of that device (router, cache server etc.) and then you can review with the Network Security Team to clear that file download.

 

[HighTower]

I can download it successfully.

[amandaw33]

Sorry it was my isusue - web filter was getting in the way, never had that with patch before.  Sorry to waste your time!