Twin Cities Data Loss Prevention User Group

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Can the DLP endpoint agent monitor Rightfax clients by exe?

  • 1.  Can the DLP endpoint agent monitor Rightfax clients by exe?

    Posted Oct 31, 2018 04:01 PM

    Wondering if it's possible to monitor an endpoint using application monitoring on a Rightfax client in order to see the transmission of the fax request (or attachment upload) to the server that will conduct the actual fax transfer? Our client install path refers to 2 exe's and I wasn't sure which would need to be monitored so i tried both. Neither caught the test faxes (I have all channels in the Application Monitor App for those application checked in case is was print/fax or app mon that caught it). Agent Group I'm in for testing purposes has all channels turned on as well. 

    If the server is doing the actual action of the fax it makes sense that I can't see the web initiated faxes (except over https) as they're performed solely on the server side, but since most of my users leverage the endpoint client I was hoping DLP could see the initiation. Should that theorhetically work or is the action still server side?

     

    Ian