Altiris 7.5 License Issue

[Migration User]

Altiris 7.5 License Issue

[Igor Perevozchikov]

What is the expiration date of your licenses?

You can check it at the following location:

• C:\Program Files\Altiris\Symantec Installation Manager\Licenses\

[Migration User]

Its Showing AUP Expires 10 2015 in Inventory Solution

[Igor Perevozchikov]

If you have Full license but AUP is expired, then it shows "Expired" for Annual Upgrade Protection

You can open this tool to see current installed licenses and their expiration dates on Notification Server

• C:\Program Files\Altiris\Notification Server\Bin\Tools\RemoveLicense.exe

Or open "Symantec Installation Manager" ⇒ "Product Licensing" and check there license status

If Solutions are working and you don't see any messages in "Altiris Log Viewer" that license is expired, then continue to use products but remember that your "AUP" is already expired :) --// You have already expired trial license for "Software Management Solution".

 

 

[Migration User]

 

Hi Igor, 

Thanks i checked in "Symantec Installation Manager" ⇒ "Product Licensing" its showing N/A in Expires as you mentioned for "Software Management Solution" showing "Expired".

Below i attached the notification server log. Could you please help on it.

HTTP status: 403. Invalid data received in HTTP response. Expected 5604 bytes, received 0 (0x8007000D)
-----------------------------------------------------------------------------------------------------
Date: 5/8/2016 10:03:41 PM, Tick Count: 600803561, Host Name: HOSTNAME, Size: 354 B
Process: AeXNSAgent.exe (8216), Thread ID: 8156, Module: AeXNetComms.dll
Priority: 2, Source: AeXNetworkTransport::raw_PostFile
File: C:\ProgramData\Symantec\Symantec Agent\Logs\Agent.log
==============================================================================================================

PostFile to 'https://HOSTNAME/Altiris/NS/Agent/PostEvent.aspx?priority=0&source=4578F920-2266-4182-B2D1-86E73DADA204' failed: HTTP status: 403. Invalid data received in HTTP response. Expected 5604 bytes, received 0 (8007000d)
-----------------------------------------------------------------------------------------------------
Date: 5/8/2016 10:03:41 PM, Tick Count: 600803546, Host Name: HOSTNAME, Size: 486 B
Process: AeXNSAgent.exe (8216), Thread ID: 8156, Module: AeXNetComms.dll
Priority: 2, Source: AeXNetworkTransport
File: C:\ProgramData\Symantec\Symantec Agent\Logs\Agent.log
==============================================================================================================

Failed to batch resolve known resource type: 07849305-d41a-45c2-95f0-XXXXXXXXXX
System.InvalidCastException (System.Data): Specified cast is not valid.
   at System.Data.SqlClient.SqlBuffer.get_Int64()
   at Altiris.NS.DataAccessLayer.Implementation.Altiris_NS_ResourceManagement_DataAccessLayerResourceManagementDataAccessLayer.spResourceLoadKeysBulk__F(String resourceGuids, Int32 _outerBatchSize)
   at Altiris.NS.DataAccessLayer.Implementation.Altiris_NS_ResourceManagement_DataAccessLayerResourceManagementDataAccessLayer.spResourceLoadKeysBulk(List`1 resourceGuids)
   at Altiris.NS.ResourceManagement.ResourceImport.MessagingResourceResolver.MrGroup.<>c__DisplayClassf.<LookupResources>b__7(IDatabaseContext ac)
   at Altiris.Database.DatabaseContext`1.RetryAction(Int32 retries, Boolean transacted, Getter`1 getContext, Action`1 action, Action`1 retry, DeadlockRetryArgs& re, Exception& exception)
   at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetryHelper(Int32 retries, Boolean inTransaction, Getter`1 getContext, Action`1 action, Action`1 retry, Boolean transacted)
   at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetry(Int32 retries, Boolean startNewTransaction, Nullable`1 isolationLevel, Boolean independentContext, Action`1 action, Action`1 retry)
   at Altiris.NS.ContextManagement.AdminDatabaseContext.PerformWithDeadlockRetry(Action`1 action, String deadlockMessage, String category)
   at Altiris.NS.ResourceManagement.ResourceImport.MessagingResourceResolver.MrGroup.LookupResources(IList`1 keys, IDictionary`2 keyToBatchMap)
   at Altiris.NS.ResourceManagement.ResourceImport.MessagingResourceResolver.MrGroup.ResolveResources()

Exception logged from: 
   at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
   at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
   at Altiris.NS.ResourceManagement.ResourceImport.MessagingResourceResolver.MrGroup.ResolveResources()
   at Altiris.NS.ResourceManagement.ResourceImport.MessagingResourceResolver.Save(ResourceImporter imp)
   at Altiris.NS.ResourceManagement.ResourceImporter.LoadResources(XmlReader reader)
   at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.SeekResourceImport(String message, Boolean useFilename, String[] conditionBodyInventoryResources, XmlTextReader xmlReader, ArrayList parseStack, MessagingResource& fromResource, ResourceImporter& resourceImporter)
   at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.OnMessageImpl(String message, Boolean useFilename)
   at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.OnMessageInternal(String message, Boolean useFilename)
   at Altiris.NS.ClientMessaging.EventQueueDispatcher.DispatchWithinContext(String message, Boolean useFilename, IItem item, IItemMessaging iim, MessageHeader header)
   at Altiris.NS.ClientMessaging.EventQueueDispatcher.DispatchWithinContext(String message, Boolean useFilename, Int64 eventId, MessageHeader header)
   at Altiris.NS.ClientMessaging.EventQueueDispatcher.Dispatch(String message, Boolean useFilename, Int64 eventId, MessageHeader& header)
   at Altiris.NS.ClientMessaging.EventQueueDispatcher.PerformDispatch(DispatchSlot slot)
   at Altiris.NS.ClientMessaging.EventQueueDispatcher.DispatchSingleNse(DispatchSlot slot)
   at Altiris.NS.ClientMessaging.EventQueueDispatcher.WorkerDispatchStep(DispatchSlot slot, IAutoCallContextSnapshot snap)
   at Altiris.NS.ClientMessaging.EventQueueDispatcher.WaitAndDispatch(ThreadDatabaseContext`1 ctx, WaitHandle[] waiters, DispatchSlot slot, IAutoCallContextSnapshot snap)
   at Altiris.NS.ClientMessaging.EventQueueDispatcher.WorkerLoop(Object state)
   at System.Threading.ThreadHelper.ThreadStart(Object obj)
-----------------------------------------------------------------------------------------------------
Date: 5/8/2016 10:03:41 PM, Tick Count: 600803046, Host Name: HOSTNAME, Size: 4.19 KB
Process: AeXSvc (7560), Thread ID: 406, Module: AeXSVC.exe
Priority: 1, Source: ResourceImporter
File: C:\ProgramData\Symantec\SMP\Logs\a46.log

==============================================================

Failed to batch resolve known resource type: d2cfa253-5266-4e77-adf4-0xxxxxxxxx
System.InvalidCastException (System.Data): Specified cast is not valid.
   at System.Data.SqlClient.SqlBuffer.get_Int64()
   at Altiris.NS.DataAccessLayer.Implementation.Altiris_NS_ResourceManagement_DataAccessLayerResourceManagementDataAccessLayer.spResourceLoadKeysBulk__F(String resourceGuids, Int32 _outerBatchSize)
   at Altiris.NS.DataAccessLayer.Implementation.Altiris_NS_ResourceManagement_DataAccessLayerResourceManagementDataAccessLayer.spResourceLoadKeysBulk(List`1 resourceGuids)
   at Altiris.NS.ResourceManagement.ResourceImport.MessagingResourceResolver.MrGroup.<>c__DisplayClassf.<LookupResources>b__7(IDatabaseContext ac)
   at Altiris.Database.DatabaseContext`1.RetryAction(Int32 retries, Boolean transacted, Getter`1 getContext, Action`1 action, Action`1 retry, DeadlockRetryArgs& re, Exception& exception)
   at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetryHelper(Int32 retries, Boolean inTransaction, Getter`1 getContext, Action`1 action, Action`1 retry, Boolean transacted)
   at Altiris.Database.DatabaseContext`1.PerformWithDeadlockRetry(Int32 retries, Boolean startNewTransaction, Nullable`1 isolationLevel, Boolean independentContext, Action`1 action, Action`1 retry)
   at Altiris.NS.ContextManagement.AdminDatabaseContext.PerformWithDeadlockRetry(Action`1 action, String deadlockMessage, String category)
   at Altiris.NS.ResourceManagement.ResourceImport.MessagingResourceResolver.MrGroup.LookupResources(IList`1 keys, IDictionary`2 keyToBatchMap)
   at Altiris.NS.ResourceManagement.ResourceImport.MessagingResourceResolver.MrGroup.ResolveResources()

Exception logged from: 
   at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
   at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
   at Altiris.NS.ResourceManagement.ResourceImport.MessagingResourceResolver.MrGroup.ResolveResources()
   at Altiris.NS.ResourceManagement.ResourceImport.MessagingResourceResolver.Save(ResourceImporter imp)
   at Altiris.NS.ResourceManagement.ResourceImporter.LoadResources(XmlReader reader)
   at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.SeekResourceImport(String message, Boolean useFilename, String[] conditionBodyInventoryResources, XmlTextReader xmlReader, ArrayList parseStack, MessagingResource& fromResource, ResourceImporter& resourceImporter)
   at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.OnMessageImpl(String message, Boolean useFilename)
   at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.OnMessageInternal(String message, Boolean useFilename)
   at Altiris.NS.ClientMessaging.EventQueueDispatcher.DispatchWithinContext(String message, Boolean useFilename, IItem item, IItemMessaging iim, MessageHeader header)
   at Altiris.NS.ClientMessaging.EventQueueDispatcher.DispatchWithinContext(String message, Boolean useFilename, Int64 eventId, MessageHeader header)
   at Altiris.NS.ClientMessaging.EventQueueDispatcher.Dispatch(String message, Boolean useFilename, Int64 eventId, MessageHeader& header)
   at Altiris.NS.ClientMessaging.EventQueueDispatcher.PerformDispatch(DispatchSlot slot)
   at Altiris.NS.ClientMessaging.EventQueueDispatcher.DispatchSingleNse(DispatchSlot slot)
   at Altiris.NS.ClientMessaging.EventQueueDispatcher.WorkerDispatchStep(DispatchSlot slot, IAutoCallContextSnapshot snap)
   at Altiris.NS.ClientMessaging.EventQueueDispatcher.WaitAndDispatch(ThreadDatabaseContext`1 ctx, WaitHandle[] waiters, DispatchSlot slot, IAutoCallContextSnapshot snap)
   at Altiris.NS.ClientMessaging.EventQueueDispatcher.WorkerLoop(Object state)
   at System.Threading.ThreadHelper.ThreadStart(Object obj)
-----------------------------------------------------------------------------------------------------
Date: 5/8/2016 10:03:41 PM, Tick Count: 600802984, Host Name: HOSTNAME, Size: 4.19 KB
Process: AeXSvc (7560), Thread ID: 406, Module: AeXSVC.exe
Priority: 1, Source: ResourceImporter
File: C:\ProgramData\Symantec\SMP\Logs\a46.log