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Altris NS 7.5 console not loading showing server too busy

  • 1.  Altris NS 7.5 console not loading showing server too busy

    Posted Jan 07, 2016 01:18 AM

    Error , Altris NS 7.5 console not loading showing server too busy and 

    and CPU 100% utilization with w3wp.exe more memory usage.

    GetClientPolicies.BeginHandler
    Altiris.NS.Exceptions.NSComException (Altiris.Web.NS.Agent): Client certificate is not valid.
       at Altiris.Web.NS.Agent.GetClientPolicies.BeginHandler(Object sender, EventArgs e, AsyncCallback asyncCallback, Object extraData)

    COM Exception errcode: 0x80076004

    Exception logged from: 
       at Altiris.Diagnostics.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception, String footer)
       at Altiris.NS.Logging.EventLog.ReportException(Int32 severity, String strMessage, String category, Exception exception)
       at Altiris.Web.NS.Agent.GetClientPolicies.BeginHandler(Object sender, EventArgs e, AsyncCallback asyncCallback, Object extraData)
       at System.Web.UI.Page.PageAsyncInfo.CallHandlersPossiblyUnderLock(Boolean onPageThread)
       at System.Web.UI.Page.PageAsyncInfo.CallHandlersCancellableCallback(Object state)
       at System.Web.HttpContext.InvokeCancellableCallback(WaitCallback callback, Object state)
       at System.Web.UI.Page.PageAsyncInfo.CallHandlers(Boolean onPageThread)
       at System.Web.UI.Page.AsyncPageBeginProcessRequest(HttpContext context, AsyncCallback callback, Object extraData)
       at ASP.getclientpolicies_aspx.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object data)
       at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
       at System.Web.HttpApplication.ApplicationStepManager.ResumeSteps(Exception error)
       at System.Web.HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData)
       at System.Web.HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr)
       at System.Web.HttpRuntime.ProcessRequestNoDemand(HttpWorkerRequest wr)
       at System.Web.Hosting.ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType)

     

    HTTP status: 503. Invalid data received in HTTP response. Expected 53 bytes, received 0
    -----------------------------------------------------------------------------------------------------
    Date: 1/6/2016 10:05:58 PM, Tick Count: 25357703, Host Name: XXXX, Size: 321 B
    Process: AeXNSAgent.exe (528), Thread ID: 9332, Module: InventoryRuleAgent.dll
    Priority: 1, Source: HttpClient

    getNewRulesFromWeb() error - HTTP status: 503. Invalid data received in HTTP response. Expected 53 bytes, received 0
    -----------------------------------------------------------------------------------------------------
    Date: 1/6/2016 10:05:58 PM, Tick Count: 25357703, Host Name: XXXX, Size: 358 B
    Process: AeXNSAgent.exe (528), Thread ID: 9332, Module: InventoryRuleAgent.dll
    Priority: 1, Source: InventoryRuleCache

    IIS log 

    1/7/20165:46:08xx.xx.xx.xx55764xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
    1/7/20165:46:08xx.xx.xx.xx57300xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
    1/7/20165:46:08xx.xx.xx.xx55928xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
    1/7/20165:46:08xx.xx.xx.xx56637xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassRuleSummary&Compress=true5031QueueFullClassic+.NET+AppPool
    1/7/20165:46:08xx.xx.xx.xx49667xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/NS/Agent/ConnectionTest.asp5031QueueFullClassic+.NET+AppPool
    1/7/20165:46:08xx.xx.xx.xx52954xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/NS/Agent/ConnectionTest.asp5031QueueFullClassic+.NET+AppPool
    1/7/20165:46:08xx.xx.xx.xx52800xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
    1/7/20165:46:08xx.xx.xx.xx65335xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
    1/7/20165:46:08xx.xx.xx.xx52913xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
    1/7/20165:46:08xx.xx.xx.xx3206xx.xx.xx.xxx443HTTP/1.1HEAD/Altiris/NS/Agent/ConnectionTest.asp5031QueueFullClassic+.NET+AppPool
    1/7/20165:46:08xx.xx.xx.xx49981xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassRules&DataClassGuid=%7B00000000-0000-0000-0000-000000000000%7D&Compress=true&Version=625031QueueFullClassic+.NET+AppPool
    1/7/20165:46:08xx.xx.xx.xx61727xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
    1/7/20165:46:08xx.xx.xx.xx65268xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/NS/Agent/ConnectionTest.asp5031QueueFullClassic+.NET+AppPool
    1/7/20165:46:08xx.xx.xx.xx53606xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
    1/7/20165:46:08xx.xx.xx.xx60255xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/NS/Agent/ConnectionTest.asp5031QueueFullClassic+.NET+AppPool
    1/7/20165:46:08xx.xx.xx.xx59609xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
    1/7/20165:46:08xx.xx.xx.xx58920xx.xx.xx.xxx443HTTP/1.1HEAD/altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassRuleSummary&Compress=true5031QueueFullClassic+.NET+AppPool
    1/7/20165:46:08xx.xx.xx.xx2281xx.xx.xx.xxx443HTTP/1.1HEAD/Altiris/InventoryRuleManagement/Agent/InventoryRuleService.svc/?DataType=DataClassHash&Compress=true5031QueueFullClassic+.NET+AppPool
    1/7/20165:46:12xx.xx.xx.xx2470xx.xx.xx.xxx443-----Timer_ConnectionIdle-
    1/7/20165:46:12xx.xx.xx.xx51657xx.xx.xx.xxx443-----Timer_ConnectionIdle-
    1/7/20165:46:12xx.xx.xx.xx2863xx.xx.xx.xxx443-----Timer_ConnectionIdle-
    1/7/20165:46:12xx.xx.xx.xx64908xx.xx.xx.xxx443-----Timer_ConnectionIdle-
    1/7/20165:46:12xx.xx.xx.xx56689xx.xx.xx.xxx443-----Timer_ConnectionIdle-
    1/7/20165:46:12xx.xx.xx.xx57190xx.xx.xx.xxx443-----Timer_ConnectionIdle-
    1/7/20165:46:12xx.xx.xx.xx64533xx.xx.xx.xxx443-----Timer_ConnectionIdle-
    1/7/20165:46:12xx.xx.xx.xx54529xx.xx.xx.xxx443-----Timer_ConnectionIdle-
    1/7/20165:46:12xx.xx.xx.xx43680xx.xx.xx.xxx443-----Timer_ConnectionIdle-
    1/7/20165:46:17xx.xx.xx.xx1588xx.xx.xx.xxx443-----Timer_ConnectionIdle-
    1/7/20165:46:17xx.xx.xx.xx2340xx.xx.xx.xxx443-----Timer_ConnectionIdle-
    1/7/20165:46:17xx.xx.xx.xx56076xx.xx.xx.xxx443-----Timer_ConnectionIdle-
    1/7/20165:46:17xx.xx.xx.xx49227xx.xx.xx.xxx443-----Timer_ConnectionIdle-
    1/7/20165:46:19xx.xx.xx.xx55464xx.xx.xx.xxx80HTTP/1.1HEAD/Altiris/PS/ConnectionTest.html404-NotFound-

    <event date="01/06/2016 22:14:32.7371053 -08:00" severity="2" hostName="XXXX" source="EventRouter" module="w3wp.exe" process="w3wp" pid="4920" thread="437" tickCount="25872156"><![CDATA[Event not processed. IP: 141.177.64.206; Error: Client certificate is not valid.]]></event>
    <event date="01/06/2016 22:14:32.7371053 -08:00" severity="2" hostName="XXXX" source="EventRouter" module="w3wp.exe" process="w3wp" pid="4920" thread="66" tickCount="25872156"><![CDATA[Event not processed. IP: 165.174.167.140; Error: Client certificate is not valid.]]></event>
    <event date="01/06/2016 22:14:32.7527307 -08:00" severity="2" hostName="XXXX" source="EventRouter" module="w3wp.exe" process="w3wp" pid="4920" thread="66" tickCount="25872171"><![CDATA[Event not processed. IP: 141.177.107.235; Error: Client certificate is not valid.]]></event>
    <event date="01/06/2016 22:14:32.7527307 -08:00" severity="2" hostName="XXXX" source="EventRouter" module="w3wp.exe" process="w3wp" pid="4920" thread="4" tickCount="25872171"><![CDATA[Event not processed. IP: 165.174.251.121; Error: Client certificate is not valid.]]></event>
    <event date="01/06/2016 22:14:32.7527307 -08:00" severity="2" hostName="XXXX" source="EventRouter" module="w3wp.exe" process="w3wp" pid="4920" thread="128" tickCount="25872171"><![CDATA[Event not processed. IP: 165.174.164.243; Error: Client certificate is not valid.]]></event>
    <event date="01/06/2016 22:14:32.7527307 -08:00" severity="2" hostName="XXXX" source="EventRouter" module="w3wp.exe" process="w3wp" pid="4920" thread="3" tickCount="25872171"><![CDATA[Event not processed. IP: 165.174.12.22; Error: Client certificate is not valid.]]></event>
    <event date="01/06/2016 22:14:32.7527307 -08:00" severity="2" hostName="XXXX" source="EventRouter" module="w3wp.exe" process="w3wp" pid="4920" thread="128" tickCount="25872171"><![CDATA[Event not processed. IP: 165.174.167.72; Error: Client certificate is not valid.]]></event>

     

     

     

     

     



  • 2.  RE: Altris NS 7.5 console not loading showing server too busy

    Posted Jan 12, 2016 01:58 PM

    Hi Chenthil8!

     

    Problems like that can be lots of things. I suggest you to begin looking if there is NSE overload at altiris queue folders. (C:\ProgramData\Symantec\SMP\EventQueue)

    Sometimes Altiris can be slow because the database server is overloaded. Creating maitanance policies also can helps your Altiris. Have a look in this article. http://www.symantec.com/docs/HOWTO8589

     

    Another important point is to know if it happening concurrent tasks in your Altiris, such as collecting invetory, deploying images, downloading patches, etc. Also check if the problem is your database server.

     

    Also there are some articles posted in the community to tunning your NS. Have a look in this article: http://www.symantec.com/docs/TECH211788

     

    Regards,