South Africa Security and Compliance User Group

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Win 7 machines are displayed as Win XP machines on RU4MP1

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  • 1.  Win 7 machines are displayed as Win XP machines on RU4MP1

    Posted 06-03-2015 04:44 AM

    Anyone have this issue where SEP12RU4MP1 is installed on a win 7 machine and SEPM console shows it as Win XP OS?
     



  • 2.  RE: Win 7 machines are displayed as Win XP machines on RU4MP1

    Broadcom Employee
    Posted 06-03-2015 04:47 AM

    What happend when you delete some client for SEPM and check back after some time ?

    May be this is cosmetic issue you can upgrade your SEPM 12.1.6.



  • 3.  RE: Win 7 machines are displayed as Win XP machines on RU4MP1

    Posted 06-03-2015 04:56 AM

    Can't delete the client as we are AD integrated and user is in remote site.



  • 4.  RE: Win 7 machines are displayed as Win XP machines on RU4MP1
    Best Answer

    Broadcom Employee
    Posted 06-03-2015 05:00 AM

    I suggest you can upgrade latest version SEPM 12.1.6

    Before you can raised support ticket

     

    Symantec Technical Support Team to investigate this further.

    How to create a new case in MySupport

    http://www.symantec.com/business/support/index?page=content&id=TECH58873

    Phone numbers to contact Tech Support:-

    Regional Support Telephone Numbers:

    • United States: 800-342-0652 (407-357-7600 from outside the United States)
    • Australia: 1300 365510 (+61 2 8220 7111 from outside Australia)
    • United Kingdom: +44 (0) 870 606 6000

    Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp

    I would also request if you could PM me the Case # so that I could look into it.



  • 5.  RE: Win 7 machines are displayed as Win XP machines on RU4MP1

    Posted 06-03-2015 05:22 AM

    Will do.