South Africa Security and Compliance User Group

Expand all | Collapse all

Running SymDiag , error pop-up "out of memory" - SEP12RU6

ThaveshinP05-12-2016 02:15 AM

  • 1.  Running SymDiag , error pop-up "out of memory" - SEP12RU6

    Posted 05-03-2016 03:38 AM

    Hi,

    I am trying to run the SymDiag - Proactive services option and I keep running into this error message? Any ideas?

    Thanks in advance.

    SQL 2012 - RAM 32GB

    SEPM - Win 2008 - RAM 16GB

    Clients: 51K +-

     

    Error_SymDiagtool.JPG



  • 2.  RE: Running SymDiag , error pop-up "out of memory" - SEP12RU6

    Posted 05-03-2016 04:28 AM

    Looks to be generic windows message, possible to perform a reboot and try again?



  • 3.  RE: Running SymDiag , error pop-up "out of memory" - SEP12RU6

    Posted 05-03-2016 05:23 AM

    Did a reboot of SEPM and same thing. Waiting for SQL admin to reboot the SQL server, if that will help?



  • 4.  RE: Running SymDiag , error pop-up "out of memory" - SEP12RU6

    Trusted Advisor
    Posted 05-03-2016 07:25 AM

    I think it might be that you have 51k+ clients and SymDiag might be erroring out from the large result returned from the database server?

    Have you tried running SymDiag as admin?



  • 5.  RE: Running SymDiag , error pop-up "out of memory" - SEP12RU6

    Posted 05-03-2016 07:32 AM
    Haven't seen any limitations with SymDiag but with that amount of clients it may have one. Is the SQL box under heavy resource load?


  • 6.  RE: Running SymDiag , error pop-up "out of memory" - SEP12RU6

    Posted 05-03-2016 10:08 AM

    Ok, this isn't a limitation with SymDiag. I just finished running it in my environment. I have over 160,000 clients. Check your Windows event logs to see if there are any related messages. Also, I'd try rebooting your SEPM.

    Check your SQL event logs as well. This error may be coming from the SQL server. We generally put a minimum of 64GB in a SQL server, for our SEPMs, each site has 128GB.



  • 7.  RE: Running SymDiag , error pop-up "out of memory" - SEP12RU6

    Posted 05-04-2016 02:15 AM

    Thanks, we are trying to up the RAM on the SQL server and currently upgrading the SEPM to 64GB. Will let you know. Thanks.



  • 8.  RE: Running SymDiag , error pop-up "out of memory" - SEP12RU6

    Posted 05-11-2016 07:43 AM

    Hi all,

    Just upgraded the SEPMx1 to 64GB , Operating system=2012, the other 3 are still on 16GB, OS=Win 2008 and SQL 2012 upgraded RAM to 64GB ram.

    Now I get this error from the SymDiagnostic tool towards the end. Any ideas?

     
    The process cannot access the file 'c:\users\xxx\appdata\local\temp\temp16648\VirusTable.dbe' because it is being used
    by another process."Virus_table.dbe"


    After pressing the OK button, there is no data or report???

     



  • 9.  RE: Running SymDiag , error pop-up "out of memory" - SEP12RU6

    Posted 05-11-2016 08:17 AM

    Does this error occur across reboots? This sounds like something that would happen if you had a SymDiag running and it failed, then started it again. If you can't reboot the server (I know how that goes), then check your processor logs for any running processes associated with SymDiag and turn them off.

    If that doesn't work, then reboot and try again. 

     

    If this does continue to occur across reboots, let us know. The next step would probably be to reboot, clear the temporary folders for your user and try again.



  • 10.  RE: Running SymDiag , error pop-up "out of memory" - SEP12RU6

    Posted 05-11-2016 08:27 AM

    Already tried rebooting and restarting the SymDiag tool. Each time I clear the temporary folders and reboot and then restart the SymDiag, same error.

    The SQL server was restarted when the upgrade took place. I have restarted my SEPM as well.



  • 11.  RE: Running SymDiag , error pop-up "out of memory" - SEP12RU6

    Posted 05-11-2016 09:14 AM

    Have you tried running SymDiag as Administrator? Not your logged in account but directly as Administrator. Right Click and Choose Run as Admin.

    When you clear the temp files, you're going into the folder and deleting all the files directly right?

    Last resort, login as a different admin level user (you can create a temp local account if needed) and delete your user account from the server. Then log back in with your initial login and let it create a new profile. I'm thinking there may be a profile issue. I haven't seen that happen in Server 2008 or later but there is always that chance.

    Are there any errors in the Windows Event Logs?



  • 12.  RE: Running SymDiag , error pop-up "out of memory" - SEP12RU6

    Posted 05-12-2016 02:14 AM

    Tried running with admin account and same issue. No other errors on Windows event logs...
     



  • 13.  RE: Running SymDiag , error pop-up "out of memory" - SEP12RU6

    Posted 05-12-2016 02:15 AM

    Will try new profile creation...