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SEPM embedded not updating latest virus definitions

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  • 1.  SEPM embedded not updating latest virus definitions

    Posted 07-20-2016 05:06 AM

    Running SEP 12.1 RU6 with embedded database. Enough disk space on server drive. Reduced nr of definitions from 90 to 30. Reduced some logs from 30 days to 7 days. Running liveupdate starts downloading until 82% and then exits with error messag that liveupdate server cannot be contacted.

    Restarted the services and server and still same things persist. On the logs it shows as no new definitions available.

    Also ran the symhelp tool and all looks ok.

    What else can I do?

     



  • 2.  RE: SEPM embedded not updating latest virus definitions

    Posted 07-20-2016 05:12 AM

    I have also downloaded the jdb file and tried manually updating the SEPM and not luck.



  • 3.  RE: SEPM embedded not updating latest virus definitions

    Posted 07-20-2016 05:21 AM

    Total amount of clients 688+-



  • 4.  RE: SEPM embedded not updating latest virus definitions

    Posted 07-20-2016 05:47 AM

    Might be problem in proxy or some other network cache.

    Check also IE settings.



  • 5.  RE: SEPM embedded not updating latest virus definitions

    Posted 07-20-2016 06:04 AM

    Checked IE settings are fine. Can connect to internet and downloaded the intelligent updaters with no issue.

    See screenshot for LU error.180px_LU_error.JPG



  • 6.  RE: SEPM embedded not updating latest virus definitions

    Posted 07-20-2016 08:22 AM

    Have you run symdiag to see what it shows?



  • 7.  RE: SEPM embedded not updating latest virus definitions

    Broadcom Employee
    Posted 07-20-2016 03:11 PM

    Hello ThaveshinP,

     

    Please check this article:

    https://www.symantec.com/connect/forums/lu1825-liveupdate-could-not-understand-how-install-update-you-may-need-get-latest-version-liv

     

    Verify the version of Liveupdate or try reinstall, clean the LOGCATALOG.

    https://support.symantec.com/en_US/article.TECH171060.html



  • 8.  RE: SEPM embedded not updating latest virus definitions

    Posted 07-21-2016 01:28 AM

    Hi ThaveshinP,

     

    I've also experienced the same issue. The virus definition of your SEPM is corrupted.

     

    You may check this article.

    https://www.symantec.com/connect/articles/how-clear-corrupt-virus-definitions-sepm

     

     

     



  • 9.  RE: SEPM embedded not updating latest virus definitions

    Posted 07-21-2016 01:34 AM

    Did this and still nothing.
     



  • 10.  RE: SEPM embedded not updating latest virus definitions

    Posted 07-21-2016 01:35 AM

    About to run the repair , but waiting on customer for embedded password and/or upgrade. Will keep you guys posted.

    Thanks for all the feedback.



  • 11.  RE: SEPM embedded not updating latest virus definitions
    Best Answer

    Posted 07-21-2016 05:17 AM

    Good news. After reducing the number of revisions kept , reducing log settings and changing the liveupdate proxy settings SEPM is now downloading updates.