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Symantec endpoint protection manager is not updating definition

pete

peteSep 02, 2013 06:19 AM

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Migration UserSep 02, 2013 06:51 AM

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  • 1.  Symantec endpoint protection manager is not updating definition

    Posted Sep 02, 2013 06:09 AM

    Symantec endpoint protection manager is not updating definition

     

     

    1 ) clean and update LuCatalog

    2)  past jdb file in this D:\Program Files (x86)\Symantec\Symantec Endpoint Protection Manager\data\inbox\content\incoming path it extracted but Sepm not updated.

     

    Os :- windows server 2008 R2 enterprise 64 bit

    Sepm:- RU3

     



  • 2.  RE: Symantec endpoint protection manager is not updating definition

    Trusted Advisor
    Posted Sep 02, 2013 06:12 AM

    Hello,

    Could you restart the SEPM server OR SEPM services (either or both) and check if that helps!!



  • 3.  RE: Symantec endpoint protection manager is not updating definition

    Posted Sep 02, 2013 06:12 AM

    Restart sepm service, if it failes to extract it will be renamed to jdb.err.

    Did that disappear after pasting it?



  • 4.  RE: Symantec endpoint protection manager is not updating definition

    Broadcom Employee
    Posted Sep 02, 2013 06:19 AM

    any error message in LU log?

     

     



  • 5.  RE: Symantec endpoint protection manager is not updating definition

    Posted Sep 02, 2013 06:51 AM

    it desapper



  • 6.  RE: Symantec endpoint protection manager is not updating definition

    Posted Sep 02, 2013 06:57 AM

    Hi mithun

    i restarted both but not worked



  • 7.  RE: Symantec endpoint protection manager is not updating definition

    Posted Sep 02, 2013 06:58 AM

    i have tried by interactive mode but it didn't give any error



  • 8.  RE: Symantec endpoint protection manager is not updating definition

    Posted Sep 02, 2013 07:01 AM

    i tired by sepm console it stated successfully and finish but not updating my sepm console definition

     

     

     

     

    September 2, 2013 4:27:17 PM IST:  LiveUpdate succeeded.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:27:17 PM IST:  LUALL.EXE finished running.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:27:17 PM IST:  LUALL.EXE successfully updated the content. Return code = 0.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:27:14 PM IST:  No updates found for SPC AntiVirus Client Mac 12.1 (English).  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:27:14 PM IST:  No updates found for Symantec Endpoint Protection Win64 12.1 (English).  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:27:14 PM IST:  No updates found for Symantec Endpoint Protection Win32 12.1 (English).  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:27:14 PM IST:  No updates found for Centralized Reputation Settings 12.1 RU2.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:27:14 PM IST:  No updates found for SONAR scan engine Win32 11.0.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:27:14 PM IST:  No updates found for AP Portal List 12.1 RU2.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:27:14 PM IST:  No updates found for TruScan proactive threat scan commercial application list Win32 11.0.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:27:14 PM IST:  No updates found for SONAR scan whitelist Win64 11.0.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:25:54 PM IST:  No updates found for Intrusion Prevention signatures Win64 11.0.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:25:54 PM IST:  No updates found for Client Intrusion Detection System signatures 12.1 RU2.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:25:54 PM IST:  No updates found for Revocation Data 12.1 RU2 .  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:25:54 PM IST:  No updates found for SONAR scan engine Win64 11.0.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:25:54 PM IST:  No updates found for Submission Control signatures 11.0.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:25:54 PM IST:  No updates found for Submission Control signatures 12.1 RU2.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:25:54 PM IST:  No updates found for SONAR scan data 11.0.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:25:54 PM IST:  No updates found for Symantec Whitelist 12.1 RU2 .  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:25:54 PM IST:  No updates found for SONAR Heuristics engine 12.1 RU2.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:25:54 PM IST:  No updates found for SONAR scan whitelist Win32 11.0.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:25:53 PM IST:  No updates found for Symantec Endpoint Protection Manager Content Catalog 12.1 RU2.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:25:53 PM IST:  No updates found for TruScan proactive threat scan commercial application list Win64 11.0.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:25:53 PM IST:  No updates found for SEPM LiveUpdate Database 12.1.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:25:53 PM IST:  No updates found for SONAR scan commercial application engine 11.0.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:25:53 PM IST:  No updates found for Extended File Attributes and Signatures 12.1 RU2.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:25:53 PM IST:  No updates found for Mac Host Integrity content 12.1.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:24:52 PM IST:  No updates found for Windows Host Integrity content 12.1 RU2.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:24:52 PM IST:  No updates found for Intrusion Prevention signatures Win32 11.0.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:23:47 PM IST:  LUALL.EXE has been launched.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]
    September 2, 2013 4:23:47 PM IST:  Download started.  [Site: Site INCPLSEPAPP]  [Server: INCPLSEPAPP]



  • 9.  RE: Symantec endpoint protection manager is not updating definition

    Posted Sep 02, 2013 07:11 AM

    hi

    i need to check anything from SQL  database server and which server is require for running for sql server



  • 10.  RE: Symantec endpoint protection manager is not updating definition

    Posted Sep 02, 2013 07:13 AM

    I'd recommend running through the below article (which is brilliant for troubleshooting LU issues on the SEPM):

    http://www.symantec.com/docs/TECH105924

    Crucially, it tells you where to locate the Log.liveupdate and sesmlu.log files, which are really useful in troubleshooting.

    Log.liveupdate should tell you where the LU client is going and how it's trying to get there (i.e. going to Symantec LiveUpdate via an internal proxy server), which should help you determine why the SEPM is not picking up any new defs.

    The sesmlu.log should tell you if the SEPM is having any problems trying to process the downloaded defs like the article below:

    http://www.symantec.com/docs/TECH147268

    This all assumes you have plenty of disk space on the SEPM and SQL server, and that the DB itself hasn't hit any size limits.



  • 11.  RE: Symantec endpoint protection manager is not updating definition

    Posted Sep 02, 2013 07:38 AM

    Hi

    Reinstall the liveupdate and check

    Regards

     



  • 12.  RE: Symantec endpoint protection manager is not updating definition

    Posted Sep 02, 2013 07:43 AM

    hi sameerU,

     

    I tired but it failed

     

    I also tired by interactive mode but in product  catalog it showing four product update only it update successfully



  • 13.  RE: Symantec endpoint protection manager is not updating definition

    Posted Sep 18, 2013 01:27 AM

    Hi

    Wha is the database on which SEPM is installed

    Regards

     



  • 14.  RE: Symantec endpoint protection manager is not updating definition
    Best Answer

    Posted Dec 11, 2013 05:24 PM

    Would you check the size of sem5_content file of sem5 database on SQL server? If it's about 20 GB please check this

    http://kazimbozkurt.wordpress.com/2013/12/12/symantec-endpoint-protection-manager-sepm-definition-update-problem



  • 15.  RE: Symantec endpoint protection manager is not updating definition

    Posted Dec 25, 2013 09:46 AM


  • 16.  RE: Symantec endpoint protection manager is not updating definition

    Broadcom Employee
    Posted Dec 26, 2013 11:37 AM

    Hello Everyone,

    Issue appears to be resolved at this point please run liveupdate through SEPM to get latest definitions.

    Refer this thread: https://www-secure.symantec.com/connect/forums/sepm-1107-liveupdate-not-downloading-anti-virus-definitions#comment-9635361



  • 17.  RE: Symantec endpoint protection manager is not updating definition

    Posted Dec 26, 2013 06:06 PM

    Yes, i'm facing the same issue here, even after doing the "luall", the SEP definition in the whole company is not updated.



  • 18.  RE: Symantec endpoint protection manager is not updating definition

    Posted Jan 01, 2014 04:58 AM

    Thank you Cemile Denerel,

    I had also the same problem. I applied the following links the problem get solved.

     

    https://www.symantec.com/business/support/index?page=content&id=TECH106075

    https://www.symantec.com/business/support/index?page=content&id=TECH93563

     

    --

    madhu



  • 19.  RE: Symantec endpoint protection manager is not updating definition

    Posted Jan 07, 2014 01:51 AM
    I am facing this problem once again last time I deleted all content and update it all in console but I just upgrade the size of sem5_content database to 40,000 I hope this will work. form today morning I am facing this issue let see what happen


  • 20.  RE: Symantec endpoint protection manager is not updating definition

    Posted Jan 07, 2014 02:15 AM
    it worked thanks for reply