San Francisco Bay Area Endpoint Management User Group

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  • 1.  Service Desk - Custom permissions really slow to load

    Posted Mar 06, 2012 09:30 PM

     

    I have a special role that I created for a admin service desk user. His role is to move tickets along and get tickets unstuck if needed. This can mean reassigning a ticket if need be to another user. 

    I copied the service manager role and added wokflow managment permissions. 

    So it works but rEEEEEEEEEEEEEEEEEEAAAAAAAAAAAAAALLLLLLLLLLLLLYYYYYYYYYYYYY Slow 

    almost like it is using the check list of rights for every workflow. this is bad design bitting me in the but once more. 

     

    has anyone created a super admin for service desk that does not have all the rights of a admin? I really dont want to give admin rights to a service desk admin



  • 2.  RE: Service Desk - Custom permissions really slow to load
    Best Answer

    Posted Mar 13, 2012 02:10 PM

    solved - had a looping workflow that was taking all the virtual machine memory