United Kingdom Endpoint Management User Group

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  • 1.  RTCI 6.3 fails to install

    Posted Dec 05, 2015 04:14 AM

    Windows Server 2003 R2 SP2 with all public updates before it became EOL. 

    SQL 2005 SP4 on-box. 

    NS 6.0 SP3 R13

    Console 6.5 + updates

    Task Server 6.0 + updates

    AD Connector 6.1 + update


    The above is my base snapshot. 


    On top of the base snapshot, I initally installed CMS L1 successfully, and first ran into this issue when I went to install CMS L2. 

    I found https://www-secure.symantec.com/connect/articles/troubleshooting-altiris-manageability-toolkit-vpro-technology-part-5-real-time-console-infr which unfortuantely did not help. 


    I then reverted back to my bas snapshot and just tried instaling RTCI on its own, but it still failed. 


    I cam honestly say that this is the first time I have had problems installing RTCI 6.x throughout all the years of supporting this product. 


    It starts the install but then stops for an unknown reason and rolls back.

  • 2.  RE: RTCI 6.3 fails to install

    Broadcom Employee
    Posted Dec 05, 2015 04:57 AM

    Hi Scott,

    • What about to try to install it manually with enabled verbose msi logging to see what is a problem?
    • "Event Viewer" logs also don't have useful information about this installation failure?



  • 3.  RE: RTCI 6.3 fails to install

    Posted Dec 06, 2015 01:33 PM
      |   view attached

    Hi Igor,

    The application event log just recorded the start and stop msi install action, with a 1603 error. 

    Verbose altiris logging didn't capture anything. 

    The attached setup file also contains the 1603 error. 

    RTCI was downloaded from SolutionSam a few days ago. 



    setup.log_.txt   956 KB 1 version

  • 4.  RE: RTCI 6.3 fails to install

    Posted Jan 18, 2016 07:05 AM

    Hello Igor,

    Were you able to find anything? 


  • 5.  RE: RTCI 6.3 fails to install

    Broadcom Employee
    Posted Jan 18, 2016 07:47 AM

    Hi Scott,

    one thing that I see in attached msi log, is that there is a message:

    • MsiProvideAssembly is returning: 1607

    I've searched similar discussions about this msi message when people had failed installation of .NET3.0 with error code 1603 and they have found that IIS was a root cause of such failed installation (try to search some threads in google using this message MsiProvideAssembly is returning: 1607)

    Try to stop IIS and manually install RTCI



  • 6.  RE: RTCI 6.3 fails to install

    Broadcom Employee
    Posted Feb 27, 2016 07:07 AM

    Hi Scott,

    have you successfully installed RTCI or nothing helps and still same problem occurs?