Mumbai Security and Compliance User Group

 View Only
Back to discussions
Expand all | Collapse all

Windows got crashed after installing SEP

  • 1.  Windows got crashed after installing SEP

    Posted Dec 31, 2010 01:03 AM

    Hello.

    Unable to Start windows after Installing SEP Client, I also tried booting Syatems in safe mode but still unable to boot.
    i have deployed SEP Client on 100 systems & half od them got crashed.
    So pls, try to resolve this issue at Earliest.

    Thanks in Advance.



  • 2.  RE: Windows got crashed after installing SEP

    Posted Dec 31, 2010 01:31 AM

    is that win7? with latest sep version? have NTP installed?



  • 3.  RE: Windows got crashed after installing SEP

    Posted Dec 31, 2010 01:37 AM

    Hello.

    All the Systems are windows xp sp 2 , with SEP full module.



  • 4.  RE: Windows got crashed after installing SEP

    Posted Dec 31, 2010 01:46 AM

    Does this happen on machines who do not have NTP Installed too?



  • 5.  RE: Windows got crashed after installing SEP

    Posted Dec 31, 2010 01:48 AM

    Hello Vikram .

     

    As i have already mentioned that all the Systems are using SEP Full module.



  • 6.  RE: Windows got crashed after installing SEP

    Posted Dec 31, 2010 04:05 AM

    What happens exactly when your system boots? BSoD? Any errors?



  • 7.  RE: Windows got crashed after installing SEP

    Posted Dec 31, 2010 04:12 AM

    Hello Pawel.

    There is no Any Error & BSoD.Only the Blank screen with mouse Cursor on it.



  • 8.  RE: Windows got crashed after installing SEP

    Posted Dec 31, 2010 05:02 AM

    Try to start in safe mode and enable boot logging. The PC did not start in safe mode but this way maybe at least ntbootlog.txt file is going to be created.

    On the other hand you may try to create a full memory dump and contact Symantec TechSupport so that the can verify it.



  • 9.  RE: Windows got crashed after installing SEP

    Posted Dec 31, 2010 05:44 AM

    What is the version of SEP that you are installing on the machines?

    Did the machines have any other version of Symantec installed on them earlier?



  • 10.  RE: Windows got crashed after installing SEP

    Posted Dec 31, 2010 05:49 AM

    Hello Pawel.

     

    I Have tried to create memory dump, but unable to create.

    i have followed the steps provided by symantec support in the below link.

    http://support.microsoft.com/kb/235496

     



  • 11.  RE: Windows got crashed after installing SEP

    Posted Dec 31, 2010 05:57 AM

    Are you able to uninstall SEP to make the machine run again/ If you can, you may want to try to install SEP with AV/AS component only and see how it works. How about boot logging?



  • 12.  RE: Windows got crashed after installing SEP

    Posted Dec 31, 2010 05:58 AM

    The document says you have to enable memory dmp file capture from registry, so how did you log in to the computer?



  • 13.  RE: Windows got crashed after installing SEP

    Posted Jan 03, 2011 08:16 AM

    You mentioned that "There is no Any Error & BSoD.Only the Blank screen with mouse Cursor on it". At this point is it possible for you to open task manager with the ctrl+alt+del key. If it opens then try running a new task and open MSCONFIG and stop the start up and the SEP services and then restart the machine and let us know whether it helped. 



  • 14.  RE: Windows got crashed after installing SEP

    Posted Jan 08, 2011 01:23 AM

    Hello Sandip.

     

    I can open the task manager only when i get login to system na??....

    In my case i'm not able to go to login screen....then how can i open task manager??.........



  • 15.  RE: Windows got crashed after installing SEP

    Posted Jan 08, 2011 02:29 AM

    Are you getting login screen and if you try to login it is not logging in?If yes it may be due to the missing or corrupted userinit.exe which is present in windows\system 32 folder.Try by copying the same from a working PC to this PC.(For this you may connect this pc hard drive in a working PC,)

     

    If you are not getting login screen it may be due to the corruption of winlogon.exe.Try copying from some other working pc...