Mumbai Security and Compliance User Group

 View Only

  • 1.  Restart issue Upgrade from 12.1 RU4 to RU4 MP1b( Blank screen for long time after restart)

    Posted Sep 03, 2014 02:50 AM

    Hi all,

    in our netowork when upgrading existing version SEP 4100 to SEP 4112.4156 version, in few computers I am facing issues that after upgrading package through console the clients reboot after that  the screen goes dark and user logon screen does not come or if comes in few systems it afer long time. Anyone faced similiar issues, pls share or if any sullution pls post here.  It reported in all version of client version windows. Windows XP and Windows 7 both. Finaly I start systems with "last knows good configuration" option in reboot pressing F8. 

    I mentioned few systems because if product issue then it would occures in all the systems after upgrade, I found this issue in few systems. However it creats panic becuase I do it from console as best practice instead of manually.

    Pls share your expertise or input

    Regard,

    Ajay



  • 2.  RE: Restart issue Upgrade from 12.1 RU4 to RU4 MP1b( Blank screen for long time after restart)

    Posted Sep 03, 2014 02:55 AM

    LKGC has version 12.1.4? that work without any issue?



  • 3.  RE: Restart issue Upgrade from 12.1 RU4 to RU4 MP1b( Blank screen for long time after restart)

    Posted Sep 03, 2014 02:58 AM

    I suggest you can contact symantec support.



  • 4.  RE: Restart issue Upgrade from 12.1 RU4 to RU4 MP1b( Blank screen for long time after restart)

    Posted Sep 03, 2014 06:53 AM
    What happens if you install AV only as a test?


  • 5.  RE: Restart issue Upgrade from 12.1 RU4 to RU4 MP1b( Blank screen for long time after restart)

    Broadcom Employee
    Posted Sep 03, 2014 07:42 AM

    Hi,

    Is it happening after every reboot? Reboot the systems 2-3 times and see the result?



  • 6.  RE: Restart issue Upgrade from 12.1 RU4 to RU4 MP1b( Blank screen for long time after restart)
    Best Answer

    Posted Sep 22, 2014 06:01 AM

    You can upgrade the latest release

    https://www-secure.symantec.com/connect/blogs/symantec-has-released-new-version-symantec-endpoint-protection

    Upgrading or migrating to Symantec Endpoint Protection 12.1.5

    Article:TECH224034  |  Created: 2014-08-22  |  Updated: 2014-09-19  |  Article URL http://www.symantec.com/docs/TECH224034


  • 7.  RE: Restart issue Upgrade from 12.1 RU4 to RU4 MP1b( Blank screen for long time after restart)

    Posted Nov 19, 2014 01:24 AM

    hi sumit,

    After upgrate to latest version 12.1.5 , after restart screen blank issue solved.

     

    Thanks