Mumbai Security and Compliance User Group

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  • 1.  Unable to open Web Case

    Posted Nov 01, 2010 02:26 AM

     

    Hi,

     

    Have anyone faced this issue???

    I am unable to create a webcase(Service Request) for Symantec through "https://mysupport.symantec.com".

    When I try to create a new service request it is taking all the details but at the end when I click on "Submit request" it is shows blank white screen and nothing happen...

    I tried to create a case through IE, Mozilla, Google Chrome, Opera browsers but the result is same.......

    All help will be appreciated.....

     

    smiley

     

    Thanks,

    Prashant Thumar



  • 2.  RE: Unable to open Web Case

    Posted Nov 01, 2010 05:16 PM

    Not sure if this applies to you, but did you see this?

    -----------------------------------------

    Alerts and Notifications

    IMPORTANT NOTICE PLEASE READ

    • Starting September 19, 2010; MySupport authentication for login is changing for Business Critical Service (BCS) customers who currently use their Platinum BCS website login ID to access this site. Customers who wish to create a new account may visit SymAccount - Create Account. Customers with active an SymAccount may visit SymAccount - Forgot Password to reset their password.

    https://mysupport.symantec.com/

     

    Best,

    Thomas



  • 3.  RE: Unable to open Web Case

    Posted Nov 29, 2010 05:09 AM

    Hi Cycletech,

    I am able to login to https://mysupport.symantec.com.

    Also able to browse through the submit case options. And able to put all the details of the issue.

     

    But at the end of it while I click on the Submit Case it is not going forward and sometime it gives java error. I tried it through different browsers, different computers and even with different customer sites but the issue is same..