Mumbai Security and Compliance User Group

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  • 1.  Download Insight is Malfunctioning error

    Posted Apr 21, 2015 08:25 AM
      |   view attached

    Hi Experts,

    We need your assistance to solve a issue as below.

    We are getting "Download Insight is Malfunctioning"  error alert/GUI after uninstalling PTP feature from a 2008 server . We had already rebooted the server but the issue remains same.

    SEP Version Installed: 12.1 RU5

    Features installed: Only Antivirus & Antispyware

    Server OS: Windows Server 2008

    Error: Download Insight is Malfunctioning error

    Descriptive error: Download Insight is not functioning correctly due to an Intrusion pprevention component

    Error screenshot enclsoed in this thread.

    Would appreciate an swift response.

    Thanks,

    Pravash

     



  • 2.  RE: Download Insight is Malfunctioning error

    Posted Apr 21, 2015 08:27 AM

    Please run a repair via add/remove programs and see if that corrects it.

    Have you tried a reboot of the box? What OS? How long has this been going on?



  • 3.  RE: Download Insight is Malfunctioning error

    Posted Apr 21, 2015 08:41 AM

    Hi Brian,

    Already done with the steps suggested by You. This is happening since last 2-3 days. the same issue is on 2-3 Servers . All these servers are on Win2k8

    Thanks



  • 4.  RE: Download Insight is Malfunctioning error

    Posted Apr 21, 2015 08:46 AM

    Was this an upgrade or a fresh install? You can try cleanwipe.

    Otherwise Enable advanced debugging

    How to use the advanced debug logging options for the Symantec Endpoint Protection client in SymHelp

    http://www.symantec.com/docs/TECH207795

    You can submit this to support for review

     



  • 5.  RE: Download Insight is Malfunctioning error

    Posted Apr 21, 2015 12:24 PM

    Did you disable IPS content for this particular server?

    In this case this KB article may help you:

    Download insight is malfunctioning after assigning a package to a group with selected features

    http://www.symantec.com/docs/TECH181973

     



  • 6.  RE: Download Insight is Malfunctioning error

    Posted Apr 23, 2015 03:27 AM

    Hi Greg,

    Applies To

    Yes,  IPS content for this particular server is disabled.

    further based on my check from the link provided by you  i could see that it is applicable for

    Windows XP Professional SP3, Windows 7 Enerprise Edition SP1

    Regards,

    Pravash