Brocade SAN Health Community

Expand all | Collapse all

SanHelath 4.0.7c fail adding additional switches

  • 1.  SanHelath 4.0.7c fail adding additional switches

    Posted 03-31-2017 04:28 AM

    Hello,

     

    SanHelath 4.0.7c runs fine with our 16 FC switches.

    I have to add 4 new FC switches. Adding fails.

    After adding IP username and password. "Add Switch/Fabric".

    It starts logging in. Logging in is succesfull

    First command after loggin in is: "fc show fabric 1"

    Failed to get respnce from fc show fabric 1 after 5 minutes.

     

    How can i fix this.

     

    Previous the switches have been added with older sanhealth versions.

     

    Kind Regards

    Henk


    #sanhealth
    #BrocadeSANHealthCommunity


  • 2.  Re: SanHelath 4.0.7c fail adding additional switches

    Posted 03-31-2017 06:14 AM

    Hello,

     

    Does the setting of the new switches are 100Mb/s full duplex for all Ethernet interfaces?


    #BrocadeSANHealthCommunity


  • 3.  Re: SanHelath 4.0.7c fail adding additional switches

    Posted 03-31-2017 05:46 PM

    Hi Henk,

     

    Could you save the log of this occuring (The save Log icon is at the right of the activity log window) and send it to the SAN Health Admin team via SHAdmin@brocade.com

     

    Could you also let us know the model names of the switches you are adding.

     

    SH 4.0.7c did have a change in the initial device detection routine that was added to handle a new Cisco firmware level.  With the logs we should be able to figure this out and get you back up and running.

     

    Thanks

    SH Admin


    #BrocadeSANHealthCommunity


  • 4.  Re: SanHelath 4.0.7c fail adding additional switches

    Posted 04-03-2017 11:01 PM

    Hello,

     

    San switch is 100Mb Full duplex and can be reached with SSH/Telnet. Switch works o.k.

     

    I just mailed the requested logfile to 'SHAdmin@brocade.com'

     

    Model:

    FCSW040:admin> chassisshow

    CHASSIS/WWN  Unit: 1

    Header Version:         2

    Factory Part Num:       40-1001157-01

    Factory Serial Num:     ALE3245M00D

    Manufacture:            Day:  9  Month: 11  Year: 2016

    Update:                 Day:  3  Month:  4  Year: 2017

    Time Alive:             8 days

    Time Awake:             4 days

    ID:                     BRD0000CA

    Part Num:               SLKWRM0000HP2

    Serial Num:             1CG645Cxxxx


    #BrocadeSANHealthCommunity


  • 5.  Re: SanHelath 4.0.7c fail adding additional switches

    Posted 04-06-2017 04:36 AM

    Hello,

     

    Brocade support asked to change timing.

     

    I think it is most likely to be a timing issue given that the initial connection attempt failed and it looks like the second attempt did not completely receive the login prompt.

    So lets slow SAN Health down using the Options menu

    First change “How long to wait for port to connect” from 8 seconds up to 20 seconds.

    Then also slow SAN Health down by changing “How patient and forgiving of slow command responses” from Normal to Slow

     

    This did not solve the problem.

    I changed from telnet to SSH. This did go arond the issue and I can add the switches to sanhealth.

     

    Thanks fro help

     

    Henk


    #BrocadeSANHealthCommunity