The Service Management product team will be hosting the next session of Office Hours on Thursday, July 9, 2026 at 10:00 US Eastern time (8:00 US Pacific time and 16:00 Central European Summer Time).
During this session, the team will discuss the following:
Preparing for CA Service Management (CASM) 17.5:
- This section includes a tactical checklist, prerequisite overview and deployment best practices to ensure you are fully prepared before the 17.5 launch later in July.
Expansion of Office Hours to include Client Automation Updates:
- This session kickoffs the inclusion of Client Automation with an overview of the product roadmap and updates.
To register for the July office hours, please click here.
The event will be conducted via Zoom Webinar.
When you follow the event link remember to click "Register" and supply your name, organization and email address.
Please note that these sessions are not designed to answer support questions. They do serve as open office hours for you to join at your convenience to ask questions and discuss topics with Product SMEs.
The session will be recorded and the artifacts made available after the meeting.