he CA Service Management Product Team will be hosting Office Hours on Thursday, February 5, 2026 at 10:00 US Eastern time (8:00 US Pacific time and 16:00 Central European Time). These meetings last one hour and are composed of two general sections. In the first section, the team will present topics such as highlighting new and enhanced features, product roadmaps, and other relevant product information. In the second section, customers are provided the opportunity to ask questions of the team. (Please note that this is not intended to offer status on open support cases, but to answer other questions you have.)
Agenda for the session is as follows:
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Progress Update on "Native Analytics - CA Service Management OOTB Reporting Capability"
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Followup on 17.5 What's Coming Up Preview : "AI/ML Enhancements in Service Management 17.5" Pre-release Demo, Validation
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Release and Lifecycle Updates (17.4 RU6 timeline update)
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