Service Operations Insight

The Catalyst Container Service is not starting any of the Connectors that are installed in this Container.

The Catalyst Container is locked due to the corrupted content in folders.

The Catalyst\CatalystConnector\container\data\log\container.log file shows the following message:

Feb 22, 2017 10:04:34 AM org.apache.karaf.main.SimpleFileLock lock INFO: locking

stop the Catalyst Container Service

delete all files in the folder Catalyst\CatalystConnector\jsw\bin\activemq-data\localhost\KahaDB\

delete all files in the folder Catalyst\CatalystConnector\Container\CatalystDataStore

delete everything except the CORE folder in Catalyst\CatalystConnector\container\data folder

in case the Catalyst\CatalystConnector\container\data\cache\org.eclipse.osgi folder couldn´t be deleted due to a corruption rename that container\data\cache folder into container\cache_old

delete <hostname>_CA_00050-AlarmCache.ub cache file in folder Catalyst\CatalystConnector\container\data\Core

delete all files from Catalyst\CatalystConnector\container\nls-store

start the Catalyst Container Service

https://www.ca.com/us/services-support/ca-support/ca-support-online/knowledge-base-articles.TEC1045619.html