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Service Desk Manager versions, patchs and codenames 

May 10, 2017 11:15 AM

Hi everyone,

 

I don't know about you, but I'm always confused when I have to identify what Cumulative Patch is installed in our Service Desk instances. The About menu in web interface doesn't help, giving only a sort of 'codename' like "tus-110" or "hmp-140". And looking in .HIS file is too much time-wasting, having to log in the server, navigate into folders, opening the file and identifying which RO patch is the last Cumulative Patch. So, I made this table below (don't know if someone already did this, I didn't check) for helping to identify a SDM version and patch faster.

 

I don't have info about all versions and patches, so feel free to fill up the missing information, correct the current info or add new versions and patches!

 

SDM Version/PatchCodename (seen in About menu)Release DateAssociated PTFs
12.7?????n/a
12.7 (CP1)?????March 24th, 2014RO55567
12.7 (CP2)?????March 24th, 2014RO68585 + RO68594
12.9dtn-442 (daytona)n/a
12.9 (CP1)?????August 4th, 2014RO72246 + RO72249
14.1 (no patch)phx-??? (phoenix)n/a
14.1.01 (CP1)sfe-71 (santafe)April 15th, 2015RO80230 + RO80229
14.1.02 (CP2)tus-110 (tucson)November 11th, 2015RO86281
14.1.03 (CP3 + xFlow)hmp-140 (hampi)June 19th, 2016RO90566
14.1.03.1 (xFlow Patch)n/aOctober 19th, 2016RO92601
14.1.03.2 (xFlow Patch)n/aDecember 9th, 2016RO93457
14.1.04 (CP4)hmp-181 (hampi)July 5th, 2017RO96941
14.1.04.1hmp-201 (hampi)September 20th, 2017RO98013

14.1.05 (CP5)

hmp-224 (hampi)March 28th, 2018SO01140
17.0alb-205 (albany)n/a
17.1goa-167 (goa)n/a

 

Useful links:

CA Service Desk Manager 12.7 Solutions & Patches - CA Technologies 

CA Service Desk Manager 12.9 Solutions & Patches - CA Technologies 

CA Service Desk Manager 14.1 Solutions & Patches - CA Technologies 

CA Service Desk Manager Solutions & Patches - CA Technologies 

CA Service Management Solutions & Patches - CA Technologies 

How to install ANY SDM Cumulative Patch. 

 

Regards,

 

Diogo

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Oct 20, 2020 08:53 AM

CODENAME r17.3

Release: 17.3 - HYD-368
Release: 17.3.0.1 - HYD-425 (roll-up 1)

Oct 20, 2020 08:53 AM

CODENAME r17.2

Release: 17.2 - LEH-295
Release: 17.2.0.1 - LEH-316 (roll-up 1)
Release: 17.2.0.2 - LEH-325 (roll-up 2)
Release: 17.2.0.3 - LEH-344 (roll-up 3)
Release: 17.2.0.4 - LEH-352 (roll-up 4)
Release: 17.2.0.5 - LEH-359 (roll-up 5)
Release: 17.2.0.6 - LEH-366 (roll-up 6)
Release: 17.2.0.7 - LEH-373 (roll-up 7)
Release: 17.2.0.8 - LEH-381 (roll-up 8)
Release: 17.2.0.9 - LEH-418 (roll-up 9)

Oct 20, 2020 08:52 AM

CODENAME r17.1

Release: 17.1 - GOA-167
Release: 17.1.0.1 - GOA-178 (roll-up 1)
Release: 17.1.0.2 - GOA-241 (roll-up 2)
Release: 17.1.0.3 - GOA-264 (roll-up 3)
Release: 17.1.0.4 - GOA-277 (roll-up 4)
Release: 17.1.0.5 - GOA-289 (roll-up 5)
Release: 17.1.0.6 - GOA-299 (roll-up 6)
Release: 17.1.0.7 - GOA-311 (roll-up 7)
Release: 17.1.0.8 - GOA-319 (roll-up 8)
Release: 17.1.0.9 - GOA-322 (roll-up 9)
Release: 17.1.0.10 - GOA-329 (roll-up 10)
Release: 17.1.0.11 - GOA-339 (roll-up 11)

Oct 20, 2020 08:17 AM

Hello,

Release:17.1 Version: 'goa-339' (Roll-Up 11)

Jul 15, 2019 10:29 AM

Release 17.1 Version 'goa-264'

17.1 roll-up 3 (RU3)

Aug 28, 2018 01:31 PM

Release: 17.1 Version: 'goa-178' (Roll-up 1)
Release: 17.1 Version: 'goa-241' (RU2)
Release 17.1 Version 'goa-264' (RU3)

Release : 17.2 Version: 'leh-352' (RU4)

 

https://comm.support.ca.com/kb/how-to-double-check-the-installed-sdm-version/kb000107031

May 08, 2018 06:44 PM

Just added, thanks

May 07, 2018 03:32 PM

VERSION: 14.1.05

RELEASE:  14.1

CODENAME:  'hmp-224'

RELEASE DATE:  03/28/2018

ASSOCIATED PTFs:  SO01140.CAZ

 

Nov 20, 2017 08:16 AM

Thanks Lumir_Botur, just added it to the table. I'm assuming that 'dtn' stands for 'Daytona'.

Nov 16, 2017 04:16 AM

Hi, information from our old test server @diogo.nobrega 

Release: 12.9

Version: 'dtn-442'

Nov 10, 2017 08:13 AM

Hi J_W, just added it, thanks for the info!

Nov 09, 2017 10:45 PM

Thanks for this!

 

SDM 14.1.04.1

Release:  14.1

Version:  'hmp-201'

 

From Help->About

 

J.W.

May 16, 2017 02:13 PM

May 16, 2017 04:25 AM

Useful doc but RD and EOS announcment links seems to be broken

May 15, 2017 04:49 PM

You can review the Release Dates and EOS dates from the following page on CA Support Online

 

SAP NetWeaver Portal 

May 15, 2017 03:31 PM

Hi all,

 

I've included a "Release Date" column, for identifying when each release was published. Unfortunately, I wasn't able to find the dates for major releases (please help on this!) 

 

Additionally, I did a quick search in SDM htmpl form files and I found some additional codenames, but I couldn't relate them to their respective release.

The codes are:

  • ASPEN (appears in most files) - most of them are from 2011, some are from 2012
  • ANDERSON - from 2009
  • DAYTONA - from 2013
  • FWr - from 2007, 2008
  • RESILIENCE - from 2010

Obs.: I've found TUCSON, PHOENIX and SANTAFE too, which releases were already identified.

 

Thanks,

 

Diogo

May 11, 2017 10:38 AM

Added! Thanks! 

May 10, 2017 02:34 PM

For SDM 17.0 GA, the HELP-> ABOUT shows

 

Release: 17.0

Version: 'alb-205 (Albany)

May 10, 2017 11:18 AM

One more thing, English is not my native language, I've been practicing, so feel free to correct some word or typo, or suggest any correction 

Thanks!

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