Hi everyone,
I don't know about you, but I'm always confused when I have to identify what Cumulative Patch is installed in our Service Desk instances. The About menu in web interface doesn't help, giving only a sort of 'codename' like "tus-110" or "hmp-140". And looking in .HIS file is too much time-wasting, having to log in the server, navigate into folders, opening the file and identifying which RO patch is the last Cumulative Patch. So, I made this table below (don't know if someone already did this, I didn't check) for helping to identify a SDM version and patch faster.
I don't have info about all versions and patches, so feel free to fill up the missing information, correct the current info or add new versions and patches!
SDM Version/Patch | Codename (seen in About menu) | Release Date | Associated PTFs |
---|
12.7 | ????? | | n/a |
12.7 (CP1) | ????? | March 24th, 2014 | RO55567 |
12.7 (CP2) | ????? | March 24th, 2014 | RO68585 + RO68594 |
12.9 | dtn-442 (daytona) | | n/a |
12.9 (CP1) | ????? | August 4th, 2014 | RO72246 + RO72249 |
14.1 (no patch) | phx-??? (phoenix) | | n/a |
14.1.01 (CP1) | sfe-71 (santafe) | April 15th, 2015 | RO80230 + RO80229 |
14.1.02 (CP2) | tus-110 (tucson) | November 11th, 2015 | RO86281 |
14.1.03 (CP3 + xFlow) | hmp-140 (hampi) | June 19th, 2016 | RO90566 |
14.1.03.1 (xFlow Patch) | n/a | October 19th, 2016 | RO92601 |
14.1.03.2 (xFlow Patch) | n/a | December 9th, 2016 | RO93457 |
14.1.04 (CP4) | hmp-181 (hampi) | July 5th, 2017 | RO96941 |
14.1.04.1 | hmp-201 (hampi) | September 20th, 2017 | RO98013 |
14.1.05 (CP5) | hmp-224 (hampi) | March 28th, 2018 | SO01140 |
17.0 | alb-205 (albany) | | n/a |
17.1 | goa-167 (goa) | | n/a |
Useful links:
CA Service Desk Manager 12.7 Solutions & Patches - CA Technologies
CA Service Desk Manager 12.9 Solutions & Patches - CA Technologies
CA Service Desk Manager 14.1 Solutions & Patches - CA Technologies
CA Service Desk Manager Solutions & Patches - CA Technologies
CA Service Management Solutions & Patches - CA Technologies
How to install ANY SDM Cumulative Patch.
Regards,
Diogo